Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Coelho

Summary

Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.

Overview

13
13
years of professional experience

Work History

Recruiter

Bagel Brands
04.2022 - Current
  • Serve as strategic hiring partner for 307 locations, supporting 30 District Managers and 3 Directors of Operations across multiple territories.
  • Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
  • Lead all hiring efforts for General Manager and District Manager roles, including intake calls, candidate sourcing, and collaborative decision-making with field leadership.
  • Provide ongoing consultation and training to Hiring Managers on applicant tracking systems (Workday), job changes, recruitment timing, backfilling needs, and candidate selection.
  • Drive talent pipeline development by advising on bench building, succession planning, and future staffing needs across districts.
  • Deliver monthly project updates to the Executive Leadership Team, outlining recruiting progress, strategic initiatives, and key hiring metrics.
  • Designed and developed a wide range of custom recruiting tools, including interview guides, job flyers, best practice one-sheets, and branded marketing collateral (e.g., bag stuffers).
  • Partner with Legal and Compliance teams to update offer and promotion letters, ensuring alignment with pay transparency laws and legal standards.

Recruiting Coordinator

Bagel Brands
05.2021 - 04.2022
  • Served as the founding Recruiting Coordinator, playing a key role in defining and shaping the responsibilities and strategic direction of the position.
  • Partnered closely with General Managers to support hourly staffing needs across multiple locations, providing guidance on job requisition management, candidate outreach, and recruitment best practices.
  • Conducted comprehensive ATS training for hiring managers, ensuring effective use of the system and consistent application of hiring processes.
  • Participated in weekly regional calls, contributing hiring insights, system updates, and candidate pipeline reports.
  • Spearheaded the development of recruiting tools, processes, and support materials, including job aids and communication templates tailored for field leaders.
  • Collaborated with leadership to update the official job description for the Recruiting Coordinator role, reflecting the scope, strategy, and tools introduced during tenure.
  • Trained and mentored new Recruiting Coordinators, with the evolving role and onboarding process modeled after the systems and practices implemented during initial tenure.

Scheduling and Staffing Coordinator

Lowes Home Improvement Stores
08.2019 - 05.2021
  • Managed scheduling and payroll administration for a workforce of 150 employees, ensuring timely and accurate processing of hours, PTO, holiday pay, and absence corrections.
  • Created and posted employee schedules using Kronos, maintaining compliance with labor hour budgets and operational needs.
  • Maintained payroll accuracy by resolving punch exceptions, verifying timecards, and ensuring on-time payroll closure to meet pay cycle deadlines.
  • Facilitated the entire hiring and onboarding process, including sending offer letters, initiating background checks, and scheduling new hire orientations.
  • Personally conducted onboarding sessions, verified I-9 documentation, processed E-Verify, and administered pre-employment drug testing to ensure compliance with hiring standards.
  • Ensured secure handling of sensitive employee medical and personal data, maintaining accurate and confidential personnel records.
  • Supported employee file management and system recordkeeping in Workday, maintaining accurate employee data for payroll, benefits, and compliance.

Store Manager

American Eagle Outfitters, Inc
04.2017 - 07.2019
  • Recruited, hired, trained, and developed high-performing team members; played a key role in succession planning at both the store and district levels.
  • Managed scheduling, submitted payroll, and ensured compliance with HR policies at the store level, effectively functioning as the store's HR, administrative, and operational leader.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Resolved customer concerns with professionalism and care, enhancing customer satisfaction and retention.
  • Collaborated with peer store managers and district leadership to drive regional performance and team development initiatives.

Assistant Manager

American Eagle Outfitters, Inc
04.2013 - 05.2017
  • Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
  • Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Assistant Manager of Operations

Joanne Fabrics
06.2012 - 04.2013
  • Successfully hired and onboarded over 60 employees in preparation for a new store opening, managing all aspects of onboarding including I-9 verification, compliance training, and orientation.
  • Responsible for scheduling, maintaining employee records, and conducting monthly in-store safety audits to ensure compliance with company and OSHA standards.
  • Provided ongoing training and support to staff to ensure alignment with company policies and best practices.
  • Implemented effective loss prevention strategies to minimize shrink and protect company assets.
  • Oversaw daily cash handling and deposit procedures with a strong focus on loss prevention, accuracy, and operational compliance.

Education

BBA - Business Administration

University of Massachusetts, Dartmouth
North Dartmouth, MA

Skills

  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration
  • Time management
  • Recruitment process improvement
  • HR policies and procedures
  • Recruitment and retention strategies
  • Workday
  • Kronos

Timeline

Recruiter

Bagel Brands
04.2022 - Current

Recruiting Coordinator

Bagel Brands
05.2021 - 04.2022

Scheduling and Staffing Coordinator

Lowes Home Improvement Stores
08.2019 - 05.2021

Store Manager

American Eagle Outfitters, Inc
04.2017 - 07.2019

Assistant Manager

American Eagle Outfitters, Inc
04.2013 - 05.2017

Assistant Manager of Operations

Joanne Fabrics
06.2012 - 04.2013

BBA - Business Administration

University of Massachusetts, Dartmouth

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Pamela Coelho