Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Coffin

Crystal Falls,MI

Summary

Dynamic leader and problem-solver with a proven track record at Super One Foods, enhancing customer satisfaction and optimizing team performance. Excelled in employee supervision and software systems, significantly improving operational efficiency. Skilled in conflict resolution and mentoring, consistently achieving and surpassing company goals. I am very dependable and on time.

Overview

17
17
years of professional experience

Work History

Front End Supervisor

Super One Foods
Iron River, MI
02.2024 - Current
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered phone calls to assist customers with questions and orders.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted customers with bagging purchases, ensuring items were secured and handled with care.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Maintained positive working relationship with fellow staff and management.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Received and distributed mail, letters and packages.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Greeted guests and vendors to assist in navigating space.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Assistant Manager of Produce Dept

Super One Foods
Iron River, MI
10.2023 - 02.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Assisted with unloading delivery trucks and stocking shelves accordingly.
  • Developed efficient stocking procedures for all new products.
  • Inspected merchandise for defects and damages before stocking shelves.

Assistant Front End Supervisor

Kroger
Alexandria, LA
06.2013 - 05.2016
  • Conducted regular audits of cash handling procedures to ensure compliance with company policies.
  • Organized work area to maintain cleanliness and safety standards.
  • Reduced financial discrepancies by verifying accounting statements.
  • Processed refunds and credits due to customers in a timely manner.
  • Verified cash drawer, counted money and balanced receipts.
  • Operated a variety of office equipment such as calculators, scanners.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Handled customer transactions with accuracy and efficiency.
  • Utilized financial software for tracking and reporting cash flow and sales data.
  • Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
  • Monitored cash limits in registers and performed cash pickups to maintain security.
  • Tracked daily cash differences, compiled reports, and compared past data to find causes.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card transactions accurately and efficiently.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided friendly customer service.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Informed customers of in-store promotions or pricing specials.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Department Manager of Front End

Lowes Home Improvment
Leesville, LA
08.2010 - 10.2013
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Evaluated financial reports and trend forecasts.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Department Manager of Install Sales

Lowes Home Improvment
Leesville, LA
01.2009 - 08.2010
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with company policies and relevant regulations.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
  • Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Resolved labor, design and tool issues during construction projects.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Created procedures for installing products effectively and efficiently.
  • Reviewed and approved invoices from vendors and contractors associated with installations.
  • Supervised field installation staff and handled escalated issues to maintain progress.
  • Assisted in developing detailed plans for each install project, including scheduling timelines and resources needed.
  • Kept detailed progress records to hit strict deadlines and adjust plans.

Cashier Team Lead

Lowe's Home Improvement Center
Leesvill, LA
08.2007 - 12.2009
  • Welcomed customers, offering assistance to help find store items.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Saucon Valley High School
Bethlehem, PA
05-1992

Skills

  • Efficient Credit Processing
  • Accurate Cash Counting
  • Customer Complaint Resolution
  • Performance Optimization
  • Software Systems Proficiency, Word, and Excel
  • Employee Supervision
  • Team Leadership
  • Conducting Interviews
  • Customer Service in Grocery Handling
  • Cash Office Communication
  • Shortage Analysis
  • Candidate Selection
  • Self-Checkout Operations
  • Workplace Safety
  • Service Excellence
  • Team building
  • Staff management
  • Cash register operation
  • Administrative skills
  • Staff supervision
  • Opening and closing procedures
  • Shift checklists
  • Time management
  • Price verification
  • Training and mentoring
  • Problem-solving skills
  • Order management

Timeline

Front End Supervisor

Super One Foods
02.2024 - Current

Assistant Manager of Produce Dept

Super One Foods
10.2023 - 02.2024

Assistant Front End Supervisor

Kroger
06.2013 - 05.2016

Department Manager of Front End

Lowes Home Improvment
08.2010 - 10.2013

Department Manager of Install Sales

Lowes Home Improvment
01.2009 - 08.2010

Cashier Team Lead

Lowe's Home Improvement Center
08.2007 - 12.2009

High School Diploma -

Saucon Valley High School

Similar Profiles

CREATE PROFILE
Pamela Coffin