Pamela Coleman
Odessa,TX
Summary
Organized and dependable candidate with ten years of solid skill in customer relations of successful at managing multiple priorities.
Overview
10
10
years of professional experience
Work History
Bartender
Josy’s Bar & Grill
11.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Office Clerk
Dublin Rec Center
02.2018 - 12.2022
- Provided clerical support to center employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Account Manager
Alvarado Oilfield Services
11.2013 - 01.2016
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Education
Certificate - Accounting
Blinn College
Brenham, TXCertificate - Small Business Management
Blinn College
Brenham, TXSkills
- Excellent communication and relational skills
- Highly motivated, detail-oriented and self-motivated with a decisive nature
- Proficient with computers
- Strong customer service and sales experience
- Undeniable organizational and prioritizing skills
Timeline
Bartender
Josy’s Bar & Grill
11.2022 - 07.2023
Office Clerk
Dublin Rec Center
02.2018 - 12.2022
Account Manager
Alvarado Oilfield Services
11.2013 - 01.2016
Certificate - Accounting
Blinn College
Certificate - Small Business Management
Blinn College
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