Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Pamela Collins

Ponte Vedra,FL

Summary

Well-trained Assistant Restaurant Manager promoting 23 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Associate Partner

Freddy's Frozen Custard & Steakburgers
11.2023 - Current
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Hurricane Grill & Wings
02.2022 - 11.2022
  • Worked under the direction of the GM/owner to ensure complete guest satisfaction throughout the entirety of the store
  • Hired and coached new staff that was added to our growing team, ensuring they were/are given proper training for the functions of their job position
  • Encouraged growth in staff through performance evaluations
  • Entered and completed daily financials, of the store, occasionally contributing to scheduling, POS troubleshooting, new hires (entering into system & orientation paperwork)
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Developed a more efficient CarryOut/3rd party order pick-up area to ensure a seamless process for order accuracy.

Assistant Manager

MoonDog Pie House
08.2015 - 11.2021
  • Leading as well as working alongside the staff to ensure complete guest satisfaction
  • Training and coaching the employees to become stronger and confident in their position
  • Completing and entering daily invoices, financials/payroll, and store deposits
  • Fulfilled employee schedules and product ordering coinciding with P&L reports
  • Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.

Wait staff, FoH manager

TwinOak
06.2011 - 05.2015
  • Assisted in the grand opening of new family owned restaurant
  • Worked side by side with the owners to create a solid guest clientele
  • Created and followed an outline for the proper training of new hires.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.

Wait staff, Banquet Staff

Limestone's Restaurant & Banquets
03.2007 - 03.2011
  • Recorded and delivered orders in a timely manner
  • Ensured complete customer satisfaction for up to 175 banquet attendees and guests in a fast paced environment
  • Completed end of shift reports balancing daily sales

Service Trainer

Steak-N-Shake
07.2004 - 12.2006
  • Handled food orders from the dining room to the kitchen with accuracy and delivered it to the guest
  • Ensured complete customer satisfaction
  • Developed comprehensive training materials to support staff in understanding company policies and procedures.
  • Responsible for completing all new hire paperwork and trained new wait staff
  • Attended and participated in quarterly management meetings
  • Managed and monitored a service crew of 20 to keep them organized and on point with the atmosphere of the restaurant
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.

Hostess, Server Assistant, Server

Denny's
06.2002 - 11.2003
  • Completed customer food orders promptly and efficiently
  • Handled various amounts of cash at one time
  • Responsible for maintaining a clean restaurant
  • Handled customer complaints
  • Often filled in as a supervisor when needed

Education

General education - public relations

Florissant Valley Community College
Florissant, MO
01.2003

High school or equivalent -

Ritenour High School
Saint Johns, MO
01.2001

Skills

  • Shift Management
  • Staff Training and Development
  • Scheduling and labor control
  • Money Handling
  • Front of House Management
  • POS Terminal Operation

Certification

  • ServSafe Food Protection Manager, 07/01/22, 07/01/27, Certification in food service safety and sanitation for management roles.
  • Food Handler Certification

Assessments

  • Supervisory skills: Motivating & assessing employees, 12/01/21, Proficient
  • Management & leadership skills: Impact & influence, 12/01/21, Proficient
  • Management & leadership skills: Impact & influence, 06/01/23, Proficient

Personal Information

  • Title: Ambitious Management Superstar
  • Work Permit: Authorized to work in the US for any employer

Timeline

Associate Partner

Freddy's Frozen Custard & Steakburgers
11.2023 - Current

Assistant Manager

Hurricane Grill & Wings
02.2022 - 11.2022

Assistant Manager

MoonDog Pie House
08.2015 - 11.2021

Wait staff, FoH manager

TwinOak
06.2011 - 05.2015

Wait staff, Banquet Staff

Limestone's Restaurant & Banquets
03.2007 - 03.2011

Service Trainer

Steak-N-Shake
07.2004 - 12.2006

Hostess, Server Assistant, Server

Denny's
06.2002 - 11.2003

General education - public relations

Florissant Valley Community College

High school or equivalent -

Ritenour High School

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