Pamela Collins Vaughn

• Review, investigate, and craft responses to Behavioral Health Agency Critical Incidents.
• Review existing policies and procedures to ensure compliance with applicable standards and regulations.
• Analyze data to determine areas of improvement in service delivery.
• Monitor workflows, processes, and systems for potential issues or risks related to quality improvement.
• Conduct audits of operations and services offered by the organization to ensure adherence to established standards and policies.
• Facilitate training sessions on quality improvement and service provision.
• Evaluate effectiveness of current systems used by the organization in terms of meeting customer needs.
• Recommend appropriate modifications or improvements based on evaluation results.

o Training

• Designed, coordinated, scheduled, and conducted clinical and non-clinical trainings for Community Behavioral Health Agency of over 500 employees. Trainings conducted included Clinical Orientation, Onboarding Orientation, Dialectical Behavior Therapy, DSM-5, Customer Service, Abuse and Neglect Reporting, CCAR, Personality Disorders, Emotional Support Debriefing Trainer Education, Behavioral Health Needs of Older Adults, North Range Certified Addictions Counselor Training Orientation, Deem Status Process, Group Therapy Facilitation
• Coordinated Certified Addictions Counselor, Q-MAP, First Aid/CPR, and Lunch and Learn trainings
• RELIAS Learning Management System management, utilization, and oversight
• Conducted Personality Disorders and Mental Health Awareness trainings for Greeley Police Department, Weld County Probation, and Weld County Department of Human Services
• North Range Employee Training Plan management
• Created and distributed monthly Training Calendar
• North Range Mental Health First Aid Team Coordinator and Trainer

o Consumer Advocacy

• Oversaw and provided Consumer Advocacy, including documentation, tracking, record keeping, report writing, training, and supervision

o Additional Activities/Responsibilities

• Internal and external audits
• Critical Incident Report training, review, tracking, and response
• Conducted Psychological Autopsies
• Emotional Support Debriefings for community and North Range teams following crises or trauma
• Active member of Colorado Behavioral Healthcare Council Training and Development Committee, Annual Conference Committee, and Clinical Practice Guideline Committee
• North Range Rapid Consult facilitator and Quality Improvement representative
• Policies and Procedures
• Two-time North Range Coordinator for Weld Project Connect

• Responsibilities included program development and management of juvenile detainment-deferral program; inter-agency collaboration, communication, and problem-solving; supervising and monitoring juvenile males referred by the judicial system; weekly court appearances; providing evidenced-based psychoeducation groups; staff supervision; budget management; grant writing.

• Responsibilities included program development, providing inpatient group and individual therapy, patient assessment, and Crisis Debriefing on inpatient behavioral health unit.

• Responsible for therapeutic programming and therapist supervision at Therapeutic Residential Child Care Facility for children ages 5-14 with trauma issues and extreme behavior dysregulation
• Provided direct or indirect supervision for 50 staff members from variety of disciplines, including hiring, training, team building, evaluating, and termination
• Wrote and/or edited facility correspondence, including but not limited to newsletter, grant applications, and publicity materials.

• Responsible for therapeutic programming for 22 bed acute-care inpatient psychiatric unit, serving adult and adolescents with behavioral health and substance use disorder diagnoses
• Responsibilities included, but were not limited to, inpatient assessment and programming assignments, program development, providing therapy for both groups and individuals, coordination of inpatient staff to assure optimal staffing while meeting budgetary requirements, writing and performing staff evaluations, staff scheduling, interviewing and hiring applicants, staff discipline, reconciling time-cards, tracking staff absenteeism, training and educating staff, maintaining treatment plans, coordinating with unit manager to problem-solve any issues pertaining to the inpatient unit, communicating with leadership and staff on other PsychCare/FRC departments, and conducting trauma debriefings for Banner units and community organizations
• Filled-in when Manager was absent.

• Interim manager of 22 bed acute-care inpatient psychiatric unit, serving adult and adolescents with behavioral health and substance use disorder diagnoses
• Responsibilities included, but were not limited to, inpatient assessment and programming assignments, program development, providing therapy for both groups and individuals, coordination of inpatient staff to assure optimal staffing while meeting budgetary requirements, writing and performing staff evaluations, staff scheduling, interviewing and hiring applicants, staff discipline, reconciling time-cards, tracking staff absenteeism, training and educating staff, writing and updating treatment plans, triaging admissions, problem-solving any issues pertaining to the inpatient unit, communicating with leadership and staff on other PsychCare/FRC departments, conducting trauma debriefings for Banner units and community organizations, and preparing for and implementing results of JCAHO and Q-12 surveys.

• Responsible for coordination of 22 bed acute-care inpatient psychiatric unit, serving adult and adolescents with behavioral health and substance use disorder diagnoses
• Responsibilities included, but were not limited to, inpatient assessment and programming assignments, program development, providing therapy for both groups and individuals, coordination of inpatient staff to assure optimal staffing while meeting budgetary requirements, writing and performing staff evaluations, staff scheduling, interviewing and hiring applicants, staff discipline, reconciling time-cards, tracking staff absenteeism, training and educating staff, writing and updating treatment plans, triaging admissions, problem-solving any issues pertaining to the inpatient unit, communicating with leadership and staff on other PsychCare/FRC departments, and conducting trauma debriefings for Banner units and community organizations
• Filled-in when Manager was absent
• Participate on NCMC Behavioral Health Inpatient Performance Improvement Team, NCMC Clinical Patient Safety Team, Weld County Emergency Services Team; appointed by Unit Manger to facilitate Inpatient Restructuring Team.

• Responsibilities include program development, providing inpatient and outpatient group and individual therapy, and patient assessment.

• Responsibilities include providing inpatient and outpatient groups and individual therapy, patient assessment, and case management under the supervision of a Licensed Professional.

• Developed and implemented lesson plans to teach grammar, composition, creative writing, English Literature, and American Literature.
• Conducted daily classroom activities to engage students in learning English language arts.
• Assessed student progress through quizzes, tests, assignments and other evaluation methods.
• Provided individualized instruction to struggling students to help them improve their language skills.
• Instructed students on proper citation techniques for academic papers.
• Enforced school policies regarding behavior management while maintaining a positive classroom culture.
• Monitored student performance throughout the year and provided feedback on areas of improvement.
• Participated in parent-teacher conferences and other meetings related to student success.
• Developed and implemented lesson plans to teach students the fundamentals of public speaking.
• Provided individualized instruction to help students improve their communication skills.
• Established and maintained positive relationships with students by providing support and constructive feedback.
• Coordinated summer trip to England and Scotland for high school students to tour locations significant in the lives of historic British writers

• Secretarial duties for church of approximately 450 attendees, including writing and editing correspondence, monthly newsletter, weekly bulletin, and devotional materials; providing assistance with writing and editing sermons, wedding messages, and memorial services; teaching, counseling, and directing drama program in the Youth Department; visiting and coordinating visitation of the ill and elderly; and providing support and assistance to those grieving and in distress.

• Developed lesson plans and provide classroom instruction for incoming university Freshmen
• Provided individualized feedback to help improve writing skills.