Pamela Conley

Manager of Operations

D&D Landscape

De Pere, WI

03.2012 - 10.2022

Developed and implemented operational policies and procedures to ensure efficient business operations.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Negotiated contracts with vendors for services necessary for daily operations.
Oversaw inventory management activities including ordering supplies as needed.
Investigated customer complaints related to product and service quality or delivery issues.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Prepared reports summarizing operational results against established goals and objectives.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Hired and onboarded team members to meet immediate and expected demand.
Monitored operational budgets, reducing costs through strategic planning and optimization.
Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
Managed team of XX employees, conducting performance evaluations and facilitating professional development.
Conducted market research to identify opportunities for operational improvements and expansion.
Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
Ensured compliance with industry regulations and maintained high standards of operational excellence.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Addressed customer concerns with suitable solutions.
Analyzed and controlled materials, supplies and equipment operational expenses.
Tracked and replenished inventory to maintain par levels.
Motivated and evaluated personnel for performance improvement and goal achievement.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enforced federal, state, local and company rules for safety and operations.
Improved morale and management communication by creating employee recognition and rewards practices.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.