Pamela Cooper
Memphis,TN
Summary
Achieved notable efficiency and safety improvements as a Professional Bus Operator at Memphis Area Transit Authority, Mastering defensive driving and route planning. Enhanced passenger satisfaction and operational effectiveness through innovative problem-solving and strong teamwork skills, demonstrating a commitment to excellence and a deep understanding of traffic laws and emergency procedures. Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 19+ years of experience as a Professional Bus Operator.
Overview
31
31
years of professional experience
Work History
Professional Bus Operator
Memphis Area Transit Authority
11.2004 - Current
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
Personal Health Care Assistant
Comfort Keepers Home Care
01.2011 - 05.2014
- Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
- Provided emotional support
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Implemented creative strategies for engaging cognitively impaired or non-verbal patients, enhancing their quality of life.
Security Supervisor
Phelps Security
03.2002 - 11.2004
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Customer Service Sales Representative
AACC Alarm Service
02.2000 - 04.2002
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Parts Inventory Clerk
Fujitsu
05.1998 - 02.2000
- Coordinated with service departments to ensure optimal availability of required parts for repair jobs.
- Streamlined order processing for increased efficiency by properly categorizing and organizing parts inventory.
- Established strong relationships with vendors, facilitating smooth communication during order placements and followups.
- Contributed to improved workflow efficiency by regularly updating internal software with accurate part numbers and descriptions.
- Boosted customer satisfaction through prompt resolution of issues related to parts orders or incorrect deliveries.
Professional Sales Associate
Damar Lighting Inc.
09.1993 - 05.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced client costs by recommending and implementing energy-efficient lighting options.
- Established strong working relationships with suppliers, ensuring timely delivery of products needed for successful completion of projects.
- Increased customer satisfaction by providing attentive, knowledgeable service throughout the consultation process.
Education
High School Diploma -
Tullahoma
Tullahoma, TNTravel Agent Associate - Tourism And Travel Marketing
C.C.I. Travel School
Memphis, TNSkills
- Traffic laws knowledge
- Defensive Driving
- Passenger Assistance
- Vehicle Inspection
- Route Navigation
- Route Planning
- Mechanical Troubleshooting
- Emergency Procedures
Accomplishments
- Received Customer Appreciation Award through effectively helping passenger with a medical emergency.
- Trained in Tn. Safety Operations For Professional Bus Operators.
- Clean CDL Class B with a P endorsement
- Current DOT
Timeline
Personal Health Care Assistant
Comfort Keepers Home Care
01.2011 - 05.2014
Professional Bus Operator
Memphis Area Transit Authority
11.2004 - Current
Security Supervisor
Phelps Security
03.2002 - 11.2004
Customer Service Sales Representative
AACC Alarm Service
02.2000 - 04.2002
Parts Inventory Clerk
Fujitsu
05.1998 - 02.2000
Professional Sales Associate
Damar Lighting Inc.
09.1993 - 05.1998
High School Diploma -
Tullahoma
Travel Agent Associate - Tourism And Travel Marketing
C.C.I. Travel School
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