Summary
Overview
Work History
Education
Skills
Certification
Awards
Leadership Experience
Timeline
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PAMELA CORBIN

Broussard

Summary

Dynamic tax professional with extensive experience at INTUIT, excelling in tax compliance and customer relationship management. Proven track record in mentoring teams and enhancing service delivery, resulting in improved customer satisfaction. Skilled in data analysis and project management, with a strong focus on achieving compliance and operational excellence. Meticulous Tax Analyst promoting talents in accurately collecting and preparing tax data. Highly educated with an understanding of auditing, accounting terminology, and planning strategies. Pursuing the position of professional at an exciting company where hard work is valued. Focused Tax Analyst proudly offering many years' experience in finding opportunities to automate tax processes. Considered a valuable asset in terms of tax knowledge and auditing procedures. Dedicated to working as part of an effective team and promoting exceptional planning and time management skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Seasonal Lead Tax Analyst

INTUIT
01.2021 - Current
  • Led seasonal tax support for TurboTax customers; mentored experts and associates to deliver accurate filings and clear guidance.
  • Translated complex tax code and technical concepts into plain language; coached customers to complete returns confidently.
  • Resolved escalations, verified accuracy, and ensured compliance with IRS/state regulations while protecting sensitive data.
  • Drove customer delight through empathy, first‑contact resolution, and proactive education that reduced repeat contacts.
  • Contributed knowledge articles and training updates; managed cases and performance using Salesforce, Slack, Amazon Connect, and Quickbase.

Logistics Specialist

UNITED STATES NAVY
01.2018 - 12.2018
  • Led and developed a 10‑member logistics team overseeing procurement, inventory control, receiving/issuing, and customer service for a high‑tempo command.
  • Administered a $13.2M operating budget and financial systems, aligning spend plans, monitoring program costs, and supporting annual fiscal planning.
  • Directed HAZMAT operations for 14 personnel; enforced OSHA and Navy safety policies and restored a failing program to full compliance.
  • Managed lifecycle accountability for $5M+ in classified equipment supporting 1,200 personnel with zero losses and audit‑ready records.
  • Implemented process controls, metrics, and training that improved accuracy, compliance, and on‑time material availability.

Education

Masters Degree - Business Administration

Upper Iowa University
Fayette
01.2014

Skills

  • AI and data analysis
  • Tax compliance
  • IRS regulations
  • Tax software usage
  • Tax preparation
  • Data analysis
  • Customer relationship management
  • Problem solving
  • Project management
  • Salesforce administration
  • Mentoring techniques
  • Effective communication
  • Attention to detail
  • Process improvement
  • Empathy in service
  • Team leadership
  • Teamwork orientation
  • Transfer pricing awareness
  • Tax return filing
  • Multi-state tax review
  • Regulations and compliance
  • Transaction tax preparation
  • GEMINI and NotebookLM
  • Canvas and Chrome
  • Microsoft Office Suite
  • SharePoint collaboration
  • Word processing
  • Excel spreadsheets
  • Outlook email management
  • Slack communication
  • Salesforce CRM
  • Amazon Connect support
  • Quickbase project management
  • Mac OS proficiency
  • Microsoft Windows expertise
  • PowerPoint presentations
  • Training and development programs
  • Policy implementation strategies
  • Auditing processes
  • Budgeting techniques
  • Credit and debit management
  • Personal financial planning skills
  • Organizational communication
  • Customer service excellence
  • Team collaboration
  • Leadership abilities
  • Analytical skills
  • Database management entry
  • Bookkeeping practices
  • Budget management strategies
  • Organizational growth
  • Critical thinking capacity
  • GAAP compliance
  • Proficient in Amazon Connect
  • Research and documentation
  • Tax planning strategies
  • Accounting principles
  • Tax compliance expertise
  • Verbal and written communication
  • Data analytics
  • Tax provision calculation
  • Multi-state tax returns
  • Project coordination
  • Year-end tax provision proficiency
  • Statement filing
  • Financial risk manager

Certification

  • Certified Tax Professional
  • Financial Specialist
  • Equal Opportunity Program Manager
  • Military Corrections Officer
  • Logistics Management
  • Equal Opportunity
  • Hazardous Material Technician
  • Career Development Training

Awards

  • Navy and Marine Corps Commendation Medal
  • Navy and Marine Corps Achievement Medal (6)
  • Volunteer Service Award

Leadership Experience

  • Supervisor, 2018, Led, mentored, and trained a 10 person logistics team, overseeing all ordering, product displays as well as all aspects of customer service.
  • Supervisor, 1998, Supervised the daily operations of a $13.2M budget, financial accounting and database systems used to perform inventory and financial management functions. To include the procurement, shipping and receiving and issuing of materials. Executed internal management support services in the areas of program cost monitoring, annual fiscal planning, and development of annual work-plans, for the procedural and relationship aspects of organizations. Expertly led 14 personnel in the daily issuance, receipt and stowage of all hazardous materials, proper disposal of all Hazardous Waste and enforcing all OSHA and Navy safety policies. Efforts enabled a previously failing Hazardous Material Program. Provided leadership and technical oversight for work center programs associated with business processes, resource requirements and management, organizational analysis, metrics and training to accomplish objectives. Managed $5M+ in classified equipment vital to national security and the safety of 1200 employees; resulted in zero losses, and the continued integrity of all classified materials.

Timeline

Seasonal Lead Tax Analyst

INTUIT
01.2021 - Current

Logistics Specialist

UNITED STATES NAVY
01.2018 - 12.2018

Masters Degree - Business Administration

Upper Iowa University
PAMELA CORBIN