Pamela Cordero
Paterson,NJ
Summary
Well-qualified administrative professional with typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs and managing records. Focused on productivity with accurate administrative support maximizing service. Diligent about responding to internal and external requests for information.
Overview
25
25
years of professional experience
Work History
Keyboarding Clerk
County of Passaic (Home Energy & Weatherization)
Totowa, NJ
06.2023 - Current
- Assist clients in person, by phone, via email, and via fax in applying for Home Energy Assistance.
- Review and process client applications and supporting documentation.
- Provide application status and routine program information to clients.
- Enter client information into databases.
- Comply with Home Energy Assistance Program guidelines for client eligibility and required documentation.
- Maintain client files.
- Conduct community outreach activities.
Medical Billing Specialist
Sportsmed Physical Therapy
Franklin Lakes, NJ
08.2018 - 09.2021
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Posted charges, payments and adjustments.
- Reviewed and verified benefits and eligibility.
- Prepared accounts for PIP Arbitrations.
- AR Follow up.
Medical Billing Manager
ABK Neurological Associates
Paterson/Jersey City, NJ
08.2012 - 06.2016
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
- Conducted insurance verification and pre-authorization.
- Maintained detailed records of all payments posted in the system.
- Initiated collection efforts on unpaid accounts.
- Provided customer service support to patients who had questions about their bills or payments due.
- Submitted appeals for denied claims.
- Prepared accounts for PIP Arbitrations.
- Settled outstanding balances with patient Attorneys. (Liens)
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Office Manager
Advanced Chiro-Spine Center Dr. Adam Awari
Clifton, NJ
09.2003 - 05.2012
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Tracked vacation accruals and sick leave balances for all employees.
- Managed payroll and time and attendance systems.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Insurance verification and pre-authorization.
- Initiated collection efforts on unpaid accounts.
- Submitted appeals for denied claims.
- Prepared accounts for PIP Arbitrations.
- Settled outstanding balances with patient Attorneys. (Liens)
- Responded to inquiries regarding medical records.
- Handled month-end closing activities related to Accounts Payable and Receivable activities.
Medical Assistant
Chiropractic Center Dr. Andrew Hogan
Paterson, NJ
08.1999 - 09.2002
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for patients based on their availability and needs.
- Assisted with new patient registration, verifying insurance information and collecting co-payments.
- Assisted physicians with patient care by taking patient histories and preparing patients for examinations.
Education
High School Diploma -
Paterson Silk City
Paterson, NJSkills
- Administrative Support
- Database Entry
- Bookkeeping
- Medical Billing
- Billingual
- Notary Public
- EOB/AR Knowledge
- Computer Literate
- Strong Organational Skills
- Payroll
- Strong Customer Relations Skills
Timeline
Keyboarding Clerk
County of Passaic (Home Energy & Weatherization)
06.2023 - Current
Medical Billing Specialist
Sportsmed Physical Therapy
08.2018 - 09.2021
Medical Billing Manager
ABK Neurological Associates
08.2012 - 06.2016
Office Manager
Advanced Chiro-Spine Center Dr. Adam Awari
09.2003 - 05.2012
Medical Assistant
Chiropractic Center Dr. Andrew Hogan
08.1999 - 09.2002
High School Diploma -
Paterson Silk City
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