Pamela Covington
Chester,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, attention to detail and exceptional interpersonal skills. Adept at working with a team effectively as well as unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Success & Investigative Specialist II
Modivcare
Mechanicsville, VA
12.2020 - Current
- Record and initiate investigation of complaints, grievances and general issues by
phone and all incoming channels. - Initiate corrective actions.
- Work with other work streams to complete investigations.
- Collect all necessary supporting information to provide a resolution.
- Monitor the complaint aging report to comply with turnaround requirements on
resolution.
Credentialing Services Specialist
Modivcare
Mechanicsville, VA
02.2018 - 12.2020
- Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, contract standards and guidelines, etc
- Verifies provider documents and ensures that they meet contract requirements and maintain documents in an electronic filing system
- Typing and/or writing correspondence
- Communicates with outside agencies as needed
- Submits weekly reports to management staff
- Establish and maintain good working relationship with fellow employees, transportation providers and other stakeholders
- Ensures accurate and timely data input
- Maintains and manages data accounts in database
- Proactively partners across all departments to manage the timely satisfaction of LogistiCare's obligations under all contract agreements
- Make observations and recommendations for improvement to management / Credentialing Services team
- Maintain strong working knowledge of LogistiCare operations and procedures
- Perform other duties as assigned.
Bus Driver
Henrico County Public Schools
Henrico, VA
02.2009 - 06.2017
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
Education
High School Diploma -
Matoaca High School
Chesterfield, VA06-1988
Some College (No Degree) - Business Administration
Norfolk State University
Norfolk, VASome College (No Degree) - Business Administration and Management
John Tyler Community College
Chester, VASkills
- Research Documentation
- Excellent Communication Abilities
- Team Collaboration
- Corrective Action Implementation
- Conducting Investigations
- Data Gathering
- Detailed Report Writing
References
UPON REQUEST
Timeline
Success & Investigative Specialist II
Modivcare
12.2020 - Current
Credentialing Services Specialist
Modivcare
02.2018 - 12.2020
Bus Driver
Henrico County Public Schools
02.2009 - 06.2017
High School Diploma -
Matoaca High School
Some College (No Degree) - Business Administration
Norfolk State University
Some College (No Degree) - Business Administration and Management
John Tyler Community College
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