PAMELA COX
RENICK,WV
Summary
Customer Service Representative with over 7 years of experience in enhancing customer engagement and satisfaction through effective problem-solving and team collaboration. Demonstrates strong time management and analytical skills, consistently improving service quality and operational efficiency. Committed to leveraging expertise to drive innovative solutions and deliver exceptional support.
Overview
8
8
years of professional experience
Work History
SCAN COORDINATOR
Lowes Foods
South Carolina, USA
11.2020 - 10.2023
- Reviewed and adjusted ad pricing on a weekly basis, guaranteeing accuracy and adherence to deadlines.
- Created sale signs, enhancing product visibility and customer engagement.
- Coordinated store tag placements, resulting in improved organization and efficiency of inventory systems.
- Utilized computer systems for efficient product location and signage tasks.
- Executed weekly ad price updates with a focus on accuracy, contributing to timely promotions and improved customer satisfaction.
ASSISTANT FRONT END MANAGER
Lowes Foods
South Carolina, USA
10.2017 - 11.2020
- Managed weekly schedules, enhancing team efficiency and service quality.
- Managed product and supply orders to maintain optimal stock levels.
- Handled financial transactions, maintaining accuracy in bank deposits and change orders.
- Supported cashiers with troubleshooting, improving checkout experience.
- Conducted store opening and closing, ensuring smooth operations.
- Trained and mentored cashiers, fostering a collaborative team environment and improving employee retention rates.
THIRD KEY MANAGER
Save a Lot
West Virginia, USA
01.2016 - 09.2017
- Managed store operations, ensuring smooth opening and closing procedures.
- Handled cash management, including tills and safe counts, ensuring accuracy.
- Led customer service initiatives, enhancing client satisfaction.
- Oversaw weekly payroll and bank deposits, maintaining financial integrity.
- Coordinated stocking and cleaning tasks, optimizing store presentation.
- Led daily operations of the store, achieving measurable improvements in customer satisfaction and sales performance through effective team management.
Education
HIGH SCHOOL DIPLOMA - undefined
Penn Foster Online High School
Pennsylvania, USA01-2003
Skills
Customer Engagement, Time Management, Team Collaboration, Problem Solving
Timeline
SCAN COORDINATOR
Lowes Foods
11.2020 - 10.2023
ASSISTANT FRONT END MANAGER
Lowes Foods
10.2017 - 11.2020
THIRD KEY MANAGER
Save a Lot
01.2016 - 09.2017
HIGH SCHOOL DIPLOMA - undefined
Penn Foster Online High School