Pamela Crego

Monitor staff, residents, and outside professionals in all areas of the Rehabilitation Center. Assist residents in Secure Treatment program with all aspects of daily living and prescribed treatments. Maintain safety and security throughout a secure ward of residents. Assist Vocational Rehabilitation Counselors in performing various routine work-related functions and support the professional Vocational Counselors in assisting physically, mentally, and emotionally disabled individuals to achieve productive roles in society. Document and input patient information whenever needed. Completed monthly notes, whenever necessary.

Office/Resident manager with over 21 years of experience. Scheduled and supervised up to 40 staff. Interviewed and trained new hires. Tracked and maintained personal and petty cash records, training records, and all NYS-required health and safety records. Maintained expense reports and ordered supplies. UltiPro (e-time) management. Safety liaison. Participating member of the treatment team for a 12-bed intermediate care facility. Wrote monthly care plans for 12 residents and ensured their completeness. Provided support to staff in all aspects of training and problem solving. Assist residents with all activities of daily living. Assisted residents with job placement that fit their needs and continued follow-up and assistance throughout their employment. Completed annual and biannual performance evaluations with resident employers and staff. Passed medications and provided doctor-ordered treatments as needed. Responded to family issues and concerns, explaining clearly and accurately responses to their issues. Reconciled individual accounts on a regular basis, reviewing all financial/accounting transactions for complete accuracy. Budgeting accounts and requisitions, work orders, maintaining all patient accounts for accuracy and completeness. Typed, reviewed, and corrected documents as needed. Gathered information for charts and reviewed them for accuracy. Compiled records by transferring information into their records.

Established collaborative relationships with parents and guardians in order to provide effective care for their children. Passed medications and administered treatments as prescribed. Offered instruction and therapy to mentally troubled, disabled children, and delinquent teens in a group home setting. Taught healthy personal routines.

Offered support to customers before and after purchase or service, offered suggestions on troubleshooting issues. Showed clear communication skills and writing skills while assisting the customer. Used resourcefulness to solve unique problems. Unloaded trucks and logged in all merchandise arriving daily. Kept track of inventory sheets and graphs at all times, making sure all merchandise was recorded correctly. Processed orders and tracked shipments to ensure accurate delivery. of merchandise. Assisted customers in navigating the website, placing orders, and completing payments.