Pamela Criss
East Wakefield,NH
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and fostering a collaborative environment. Skilled in multitasking and maintaining attention to detail, consistently achieving high service standards and reducing complaints significantly.
Overview
34
34
years of professional experience
Work History
OLS-Online Stores
Sig Sauer
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Reality Assistance Manager
Walmart
06.2016 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Order Filler
Walmart Distribution Center
06.2013 - 06.2016
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Manager
Walmart
04.2007 - 06.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Resturant Manager
Capitial Pizza Hut
03.1999 - 05.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered positive work environment, leading to decrease in staff turnover.
Resturant Manager
BurgerKing
07.1991 - 02.2006
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Increased sales during off-peak hours by creating and promoting special offers.
Education
No Degree - Business Administration And Management
North East Community College
Winsted, CTNo Degree - Health Claims Professional Specialist Certificate
Seacoast Career School
Sanford, MENo Degree - Resturant Management
Burger King Corp
Miami, FLSkills
- Positive interpersonal skills
- Collaborative teamwork
- Client support
- Problem-solving
- Attention to detail
- Effective multitasking
- Calm under pressure
Timeline
OLS-Online Stores
Sig Sauer
07.2022 - Current
Reality Assistance Manager
Walmart
06.2016 - 04.2020
Order Filler
Walmart Distribution Center
06.2013 - 06.2016
Customer Service Manager
Walmart
04.2007 - 06.2013
Resturant Manager
Capitial Pizza Hut
03.1999 - 05.2006
Resturant Manager
BurgerKing
07.1991 - 02.2006
No Degree - Business Administration And Management
North East Community College
No Degree - Health Claims Professional Specialist Certificate
Seacoast Career School
No Degree - Resturant Management
Burger King Corp
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