Pamela Cropper

Community Manager

Zidan Management Group

Indianapolis, IN

10.2000 - 11.2024

Negotiated with vendors and service providers for community events.
Managed budget for community events and activities, ensuring cost-effectiveness.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Managed and oversaw operations, maintenance and administration of properties.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Researched new trends in the digital space and adapted accordingly.
Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Managed day-to-day activities involving tenants, subcontractors and property management.
Updated resident accounts with latest personal information and recent payments.
Developed and executed community outreach strategies, increasing engagement.
Developed and implemented social media campaigns to increase brand awareness and engagement.
Developed comprehensive documentation for internal use.
Managed all social media platforms, growing the follower base.
Implemented loyalty programs to reward active community members.
Partnered with maintenance to promptly determine readiness of vacant apartments.
Engaged with customers via forums, chatbots, emails.
Led crisis management efforts to address community concerns promptly.
Established partnerships with local businesses and organizations.
Educated community members on products, services, and initiatives.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Prepared detailed budgets and financial reports for properties.
Analyzed community engagement data to inform future strategies.
Collaborated with marketing teams to align community strategies with brand goals.
Performed regular maintenance of all social media accounts.
Created content for social media platforms to engage the community.
Developed and enforced community guidelines to maintain a positive environment.
Provided monthly reports on community metrics and progress towards goals.
Managed multiple projects simultaneously, ensuring deadlines are met.
Compiled reports on website traffic, conversions, and other metrics.
Oversaw daily operations, maintenance, and administration of various properties.
Implemented feedback mechanisms to gather insights from the community.
Analyzed user feedback and identified areas of improvement.
Developed and implemented strategies to increase community engagement.
Compiled and conveyed operational and financial data to regional manager.
Responded to customer inquiries in a timely manner.
Recommended clarifications and changes in program policies to director of property management.
Monitored community conversations and provided timely responses to inquiries.
Created engaging content for newsletters, blogs, and social media posts.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Assisted owners with analyzing complex real estate documents and loan agreements.
Conducted competitor analysis to identify new community engagement opportunities.
Oversaw the recruitment and training of new community team members.
Met with clients to negotiate management and service contracts.
Recommended property improvements based on detailed evaluations of current property conditions.
Monitored online conversations and provided constructive feedback.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Maintained relationships with influencers in the industry.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Assisted with developing marketing plans for campaigns and promotions.
Oversaw repairs and enhancements by working closely with maintenance staff.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Managed inventory and supplies to ensure materials were available when needed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Overview

Work History

Community Manager

Skills

Certification

Timeline

Community Manager

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