Pamela Daley
Blythewood,SC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Office Manager
CBBILLING LLC
09.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Caregiver
Freedom Care
01.2018 - 09.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Babysitter
Family Members
03.2013 - 01.2018
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Customer Service Representative
NCO Collections
01.2008 - 03.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
School Teacher
Common Branch
01.1998 - 01.2008
- Improved student comprehension by utilizing differentiated instruction techniques.
- Enhanced classroom management skills, resulting in a more focused and productive learning environment.
- Developed strong relationships with parents, leading to increased involvement in their child''s education.
- Collaborated with colleagues to create interdisciplinary lessons that reinforced core concepts across multiple subjects.
- Streamlined grading process by implementing rubrics, which allowed for faster and more accurate assessment of student work.
- Boosted student engagement by incorporating project-based learning activities into lesson plans.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Served on school committees, contributing valuable insights for curriculum development and policy changes.
- Implemented innovative instructional methods such as flipped classrooms and blended learning approaches, enhancing student understanding of complex material.
Education
Master of Arts - Business Administration
Audrey Cohen Collage
The Bronx, NY1998
High School Diploma -
Jane Addams High School
The Bronx, NY06.1978
Skills
- Policy Development
- Compliance Monitoring
- Supply Management
- Customer Service
- Bookkeeping
- Office Management
Timeline
Office Manager
CBBILLING LLC
09.2022 - Current
Caregiver
Freedom Care
01.2018 - 09.2022
Babysitter
Family Members
03.2013 - 01.2018
Customer Service Representative
NCO Collections
01.2008 - 03.2012
School Teacher
Common Branch
01.1998 - 01.2008
Master of Arts - Business Administration
Audrey Cohen Collage
High School Diploma -
Jane Addams High School
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