Pamela Daniel
Texarkana,TX
Summary
Strategic and results-driven Nursing Manager with 23 years of progressive experience in community hospital settings. Proven track record in leading multi-unit nursing teams, optimizing operational efficiency, implementing quality improvement initiatives, and ensuring regulatory compliance. Adept at fostering a culture of excellence, patient safety, and interdisciplinary collaboration. Recognized for transforming clinical operations and achieving measurable improvements in patient outcomes and staff satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Charge Nurse
Christus St Michael Health System – Dialysis Unit
01.2025 - Current
- Provided direct care to high-acuity patients, including post-surgical and complex medical cases.
- Served as preceptor and charge nurse, mentoring new hires and fostering leadership development.
Nurse Manager
Wadley Regional Medical Center – Cardiac Stepdown Unit
11.2021 - 01.2025
- Direct daily operations for a 35-bed Stepdown unit in a 150-bed community hospital.
- Supervise 45+ nursing and support staff, including hiring, evaluations, and professional development.
- Lead hospital-wide quality improvement initiatives, reducing HAIs by 19% and improving patient satisfaction scores.
- Manage unit budget, resource allocation, and staffing models to optimize efficiency.
- Ensure compliance with Joint Commission, CMS, and state regulatory standards, consistently achieving high audit scores.
- Hospital was sold and closed
Assistant Nurse Manager
Wadley Regional Medical Center – Cardiac Stepdown Unit
02.2021 - 11.2021
- Assisted in managing operations for a 35-bed Stepdown unit.
- Coordinated staff education on advanced cardiac care and emergency response protocols.
- Implemented documentation and workflow improvements, increasing efficiency and accuracy.
- Supported retention initiatives, improving staff satisfaction scores by 18%.
Travel Nurse
Nomad Heath – Travel Nursing Agency
04.2019 - 02.2021
- Completed several travel contracts across Texas, Arkansas and Louisiana
Clinical Quality Audit Nurse Manager - UM
UnitedHealthcare
08.2017 - 04.2019
- Interpreted medical reports to apply appropriate ICD-10, CPT-4 and HCPCS codes.
- Developed and implemented clinical quality audit protocols to ensure compliance with regulatory standards.
- Analyzed audit findings to identify trends and recommend improvements in patient care processes.
- Conducted comprehensive clinical quality audits to ensure compliance with healthcare regulations.
- Promoted a culture of excellence within the nursing team by emphasizing the importance of high-quality patient care and rigorous attention to detail during chart reviews.
- Assisted in the development of policies and procedures to ensure consistency in nursing practice across all units.
- Supported continuous learning among nursing staff through regular educational sessions focused on evidence-based practices and clinical research findings.
- Contributed to the establishment of performance benchmarks for clinical quality audit processes by identifying key performance indicators and monitoring progress toward set goals.
- Facilitated effective communication between nursing staff and other healthcare professionals regarding changes in protocols or policies impacting patient care delivery.
Utilization Review Nurse Supervisor
UnitedHealthcare
11.2012 - 08.2017
- Performed detailed clinical reviews of cases, following established criteria and protocols to ensure appropriate level of care is provided.
- Provided accurate information to all parties, including patients and insurance providers
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Streamline the authorization process and identified any discharge needs
- Applied knowledge of Medicare, Medicaid, Milliman, InterQual and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Case Manager
Christus St Michael Health System
08.2008 - 06.2012
- Monitored and kept meticulous records of patient treatment plans to submit to insurance
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Reviewed treatment plans against individual goals and healthcare standards.
House Supervisor
Wadley Regional Medical Center
03.2004 - 08.2008
- Supervise and support nursing staff across all the hospital to ensure compliance with standards of care and hospital policies.
- Coordinate patient flow to maintain optimal flow and bed utilizations.
- Serve as the on-site administrative representative and clinical resource.
- Respond to and mange emergency situations, including the need for diversion at times.
- Complete shift report, incident documentation, and communication logs for leadership review.
Registered Nurse
Wadley Regional Medical Center – Cardiac Stepdown Unit
06.2002 - 03.2004
- Provided direct care to high-acuity patients, including post-surgical and complex medical cases.
- Served as preceptor and charge nurse, mentoring new hires and fostering leadership development.
Education
Bachelor of Science - Nursing
University Of Phoenix
Phoenix, AZ01-2017
Associate of Science - Nursing
Texarkana Community College
Texarkana, TX01-2002
Skills
- Executive Nursing Leadership & Team Development
- Hospital Operations & Budget Management
- Strategic Planning & Policy Development
- Quality Improvement & Patient Safety Initiatives
- Regulatory Compliance (Joint Commission, CMS, State Licensing)
- Change Management & Staff Retention Strategies
- Interdisciplinary Collaboration & Communication
- Electronic Health Record Systems (Epic, Cerner, Meditech, All Scripts)
- Decision-making
- Care coordination
- Clinical leadership
- Team leadership
- Documentation and reporting
- Records analysis
Certification
Texas Compact Nursing License 688451
Timeline
Charge Nurse
Christus St Michael Health System – Dialysis Unit
01.2025 - Current
Nurse Manager
Wadley Regional Medical Center – Cardiac Stepdown Unit
11.2021 - 01.2025
Assistant Nurse Manager
Wadley Regional Medical Center – Cardiac Stepdown Unit
02.2021 - 11.2021
Travel Nurse
Nomad Heath – Travel Nursing Agency
04.2019 - 02.2021
Clinical Quality Audit Nurse Manager - UM
UnitedHealthcare
08.2017 - 04.2019
Utilization Review Nurse Supervisor
UnitedHealthcare
11.2012 - 08.2017
Case Manager
Christus St Michael Health System
08.2008 - 06.2012
House Supervisor
Wadley Regional Medical Center
03.2004 - 08.2008
Registered Nurse
Wadley Regional Medical Center – Cardiac Stepdown Unit
06.2002 - 03.2004
Bachelor of Science - Nursing
University Of Phoenix
Associate of Science - Nursing
Texarkana Community College