Pamela Davis
Coon Rapids
Summary
Dynamic leader with extensive experience at Metro Transit, excelling in customer service and effective team leadership. Proven track record in resolving disputes and enhancing employee engagement, resulting in improved performance and satisfaction. Skilled in employee training and collaborative decision-making, fostering a culture of continuous improvement and operational excellence.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interim Assistant Manager of TRIP
Metro Transit
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Street Supervisor
Metro Transit
09.2015 - 04.2025
- Resolved conflicts between residents and businesses effectively, fostering a positive community environment.
- Maintained accurate records of work hours, incident/accident reports, equipment, and other essential documentation.
- Served as a liaison between Metro Transit and other city agencies, facilitating effective communication and collaboration on shared initiatives.
- Evaluated operational issues periodically to identify areas for improvement while maintaining industry best practices.
- Developed contingency plans to ensure swift action during emergencies or unexpected disruptions in operations.
Trainer For Street Supervisors
Metro Transit
04.2018 - 10.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Instructor For Bus Operators
Metro Transit
05.2013 - 09.2015
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent training techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Developed and clearly presented classroom rules, guidelines and objectives.
Transit Bus Operator
Metro Transit
11.2005 - 09.2015
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Assistant Manager of Bus Operations
Metro Transit
04.2009 - 06.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - General Studies
Jackson State University
Jackson, MSHigh School Diploma -
Hinds Agricultural High School
Utica, MS05-1988
Skills
- Customer service
- Effective team leadership
- Problem-solving
- Collaborative decision-making
- Team leadership
- Employee training
- Proficient in resolving disputes
Certification
- OJE, Metro Transit - [1 year management experience]
Timeline
Interim Assistant Manager of TRIP
Metro Transit
04.2025 - Current
Trainer For Street Supervisors
Metro Transit
04.2018 - 10.2024
Street Supervisor
Metro Transit
09.2015 - 04.2025
Instructor For Bus Operators
Metro Transit
05.2013 - 09.2015
Assistant Manager of Bus Operations
Metro Transit
04.2009 - 06.2009
Transit Bus Operator
Metro Transit
11.2005 - 09.2015
No Degree - General Studies
Jackson State University
High School Diploma -
Hinds Agricultural High School
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