Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Davis

Williamston,KY

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Registered Nurse

Boone County Fiscal Court
08.2023 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Supported newly hired nurses through mentorship initiatives, sharing knowledge and expertise to help them succeed in the correctional nursing environment.
  • Demonstrated cultural competence while working with diverse populations, facilitating trust-building between staff members and inmates from various backgrounds.
  • Participated in ongoing professional development opportunities, staying current on best practices and nursing innovations for application within the correctional healthcare setting.
  • Developed professional relationships with fellow nurses, physicians, and corrections officers to foster teamwork in delivering quality patient care.

Licensed Practical Nurse

Pinnacle Treatment Center
10.2019 - 08.2023
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Educated patients on health promotion, disease prevention, and self-care management strategies.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.

Customer Service Representative

Adecco
08.2005 - 02.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Inbound Call Center Representative

Affiliated Computer Services
06.2005 - 08.2006
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Interim classroom trainer for all new employees.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

Associate of Science - Registered Nurse

Marysville Community And Technical College
Cynthania, KY
05-2024

LPN Diploma - Licensed Practical Nurse

Cisco College
Abilene, TX
08-2014

Bachelor of Science - Bachelors of Nursing

Northern Kentucky University
Highland Heights, KY
10-2026

Skills

  • Accurate data entry
  • Effective communication skills
  • Expeditious learner with software and applications
  • Strong clinical judgment
  • Proficient in EMR software
  • Ability to work autonomously
  • Chronic illness management

Timeline

Registered Nurse

Boone County Fiscal Court
08.2023 - Current

Licensed Practical Nurse

Pinnacle Treatment Center
10.2019 - 08.2023

Customer Service Representative

Adecco
08.2005 - 02.2008

Inbound Call Center Representative

Affiliated Computer Services
06.2005 - 08.2006

Associate of Science - Registered Nurse

Marysville Community And Technical College

LPN Diploma - Licensed Practical Nurse

Cisco College

Bachelor of Science - Bachelors of Nursing

Northern Kentucky University

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