Pamela Dawson-Haynes
Dallas
Summary
To obtain an entry level position in Business Administration which will enhance me to utilize and enhance my secretarial skills.
Overview
41
41
years of professional experience
Work History
COPC Executive Assistant
Parkland Heath & Hospital System
06.2025 - Current
- Managed complex calendars, scheduling appointments and coordinating meetings for executives.
- Streamlined communication processes between departments to enhance operational efficiency.
- Prepared detailed reports and presentations for board meetings, ensuring clarity and accuracy.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
COPC Administrative Supervisor
Parkland Health and Hospital Systems
02.2019 - 06.2025
- Supervised daily administrative operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling, coordinating meetings and appointments for executive team members.
- Developed training programs for new staff, enhancing onboarding and employee retention rates.
- Streamlined office procedures, reducing processing time and improving overall efficiency.
COPC Sr. Executive Assistant
Parkland Health & Hospital System
02.2016 - 02.2019
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Developed streamlined processes for document management, enhancing accessibility and retrieval times.
- Facilitated communication between senior executives and stakeholders, ensuring alignment on key initiatives.
- Organized company events and meetings, overseeing logistics to ensure successful execution.
Community Medicine Executive Assistant
Parkland Health & Hospital System
06.2007 - 02.2016
- Duties include: Assisting the Senior Vice President of Community Medicine and Vice President and their immediate reports (such as Site Administrators, Jail Health employee). Performs complex administrative office duties including report generation, Travel arrangements for all of the COPC staff, Office supplies, editing PeopleSoft, information gathering and dissemination, Budgetary assistance and completing special projects in order to provide secretarial services typically to an executive staff level position.
Administrative/FOHC Board Assistant
Parkland Health & Hospital System
12.2003 - 06.2007
- Duties include: Assisting the Senior Vice President of COPC/QHC Board/Hail Health and Senior Vice President immediate reports (such as Site Administrators, Jail Health employee) Assist the Executive Director/Director for Legislative Affairs. Performs intermediate to difficult level executive administrative and general office duties including report generation, travel arrangements, Budgetary assistance, information gathering and dissemination, and other general office duties in order to provide secretarial services to typically one or more persons in director or executive staff level position in an assigned area.
Clinic Administrative Secretary II
Parkland Health & Hospital System
01.1997 - 12.2003
- Duties include: Performs various routine to intermediate level clerical, administrative and general office duties involving typing, record and file maintenance, telephone reception, information gathering and dissemination, to provide secretarial services to typically one or more persons in a manager, director or vice president level position in an assigned area.
Administrative Secretary I
Parkland Health & Hospital System
11.1993 - 12.1996
- Duties include: Performs secretarial duties within an assigned area. Type correspondence, memoranda and reports. Maintains records and files. Screens and routes telephone calls. Monitors office supply inventory, reorders stock as needed. Greet visitors and other personnel. Schedule appointments. Prepare time/attendance and other payroll reports. Answer inquires related to hospital policies and procedures. Performs other related duties as needed.
Claims Senior Entry Operator
Reliance Insurance Company
06.1984 - 09.1991
- Duties include: Assigning work duties to twelve employees, filing, typing insurance claims and insurance checks, switchboard operator, sorting incoming and outgoing mail, and processing payroll for 50 to 60 employees. Performs other related duties as needed.
Senior Associate
Highland Superstores
06.1987 - 11.1990
- Duties include, inventory control, typing invoices, processing payroll, answering phone, cashier and other related duties as needed.
Education
High School Diploma - Data Entry Operator, Professional Secretary
El Centro Community College
Dallas, Texas09.1983
High School Diploma - undefined
Business and Management Center
Dallas, Texas05.1982
Skills
- Familiarity with Microsoft Office Suite (2000) and related software
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Customer service
- Expense reporting
- Scheduling
- Calendar management
- Interpersonal communication
- Professional and mature
- Travel coordination
- Meeting planning
- Travel arrangements
- Database management
- Excel spreadsheets
- Document preparation
- Proofreading
- Advanced MS office suite
- Resourceful
- Project planning
- Schedule management
- File organization
- Project management
- Staff management
- Filing and data archiving
- Invoice processing
- Business administration
- Strategic planning
- Phone etiquette
- Business correspondence
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 500-800 + employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
COPC Executive Assistant
Parkland Heath & Hospital System
06.2025 - Current
COPC Administrative Supervisor
Parkland Health and Hospital Systems
02.2019 - 06.2025
COPC Sr. Executive Assistant
Parkland Health & Hospital System
02.2016 - 02.2019
Community Medicine Executive Assistant
Parkland Health & Hospital System
06.2007 - 02.2016
Administrative/FOHC Board Assistant
Parkland Health & Hospital System
12.2003 - 06.2007
Clinic Administrative Secretary II
Parkland Health & Hospital System
01.1997 - 12.2003
Administrative Secretary I
Parkland Health & Hospital System
11.1993 - 12.1996
Senior Associate
Highland Superstores
06.1987 - 11.1990
Claims Senior Entry Operator
Reliance Insurance Company
06.1984 - 09.1991
High School Diploma - undefined
Business and Management Center
High School Diploma - Data Entry Operator, Professional Secretary
El Centro Community College
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