PAMELA D. DUNN
Cookeville,TN
Summary
Dynamic Senior Programmer/Analyst with extensive experience at Trimble, Inc., excelling in ISERIES RPG IV programming and change management. Proven track record in enhancing software systems and ensuring compliance with industry standards. Adept at collaborating with cross-functional teams to drive successful project outcomes and improve operational efficiency.
Overview
36
36
years of professional experience
Work History
Senior Programmer/Analyst
Trimble, Inc.
01.2016 - Current
- Company Overview: Innovative TMS
- RPG programmer on the Admin/Core team, which was responsible for the maintenance and enhancement of the Admin modules, which included Accounting, Payroll, Rating and Trips Processing for a transportation management system utilized by 200 plus customers.
- Identified the cause of assigned program bugs by debugging and analyzing RPG/CL programs.
- Once the underlying reasons for the program bug were identified, made the necessary code changes and unit tested prior to sending to QA for additional testing/review and adherence to company standards.
- Backwards merged code changes for both bug fixes and enhancements to the customer specific software version.
- Coordinated with the customer to perform the installation of the software changes.
- Followed written specifications from product development and QA in the coding and implementation of special projects.
- Performed unit testing of project changes before sending to QA for intensive testing in the base software package.
- Collaborated with QA/product development to insure that the software changes fulfilled customer requirements.
- Collaborated with other programmers to create the programs and processes for customers to utilize SFTP.
- Implemented the SSH process for the transfer of banking data.
- Collaborated with the Dev/Ops team to document and maintain the Aldon change management system in accordance with the Aldon tree.
- Documented and worked with the team to improve the process for the quarterly releases and customer software upgrade.
- Provided the team with step by step instructions, as well as, validation queries to insure the integrity of the change management system between quarterly updates.
- Documented and trained the other team members on the processes to upgrade customers to the latest software version.
- Monitored and advised team members during both test and live upgrades.
- Assisted team members with researching and identifying customer specific requirements to prevent post upgrade problems.
- Designed and created specifications for the creation of a system to maintain customer specific statistics, which will be utilized by the Sales Team.
- Innovative TMS
Senior Programmer/Analyst
Direct General Insurance Company
Nashville, Tennessee
08.2004 - 01.2016
- Company Overview: Leading auto insurance company in the Southeast
- RPG programmer for the policy administration system and financing system.
- Coordinated with the Legal Department, the Finance Department and various outside agencies/ companies to insure the accurate and timely statistical and statutory reporting of premium and claims data in accordance with published guidelines from various state Departments of Insurance and the National Independent Statistical Services.
- Leading auto insurance company in the Southeast
Manager, Reconciliation (Suspense and System Balancing)
Direct General Insurance Company
Nashville, Tennessee
07.1997 - 08.2004
- Responsible for a four member team tasked with insuring that corporate internal controls were implemented and maintained.
- Worked with executive management to implement statistical reporting used to make corporate management decisions.
Manager, Finance Department
CIGNA Medicare Part B
Nashville, Tennessee
12.1988 - 07.1997
- Responsible for Budgeting, Financial Reporting and Banking for the Medicare Part B processor in the states of Tennessee, North Carolina and Idaho.
Education
Certified Public Accountant -
04.2025
B.S. - Management Human Resources
Trevecca Nazarene College
Nashville, TN01.1991
Skills
- ISeries RPG IV programming
- Embedded SQL
- Financial data analysis
- Change management
- CLLE
- RPG ILE
- Json
- ALDON Change Management
- Hawkeye
- DBU/PFE
- ODBC
- Rational Developer for iSeries (RDi)
- Goanywhere
- Profoundui
- Postman
- Pitney Bowes Code 1/Geotax
- Linonma Software’s
- Query Management/WRKQRY
- STRSQL
- FTP
- SFTP
- Keyes Mail
- SalesForce
- NetSuite
- JIRA
- Microsoft Office
Proficiencies
CLLE, RPG ILE using embedded SQL, Json, ALDON Change Management, Hawkeye, DBU/PFE, ODBC, Rational Developer for iSeries (RDi), Goanywhere, Profoundui, Postman, Pitney Bowes Code 1/Geotax, Linonma Software’s, Query Management/WRKQRY, STRSQL, FTP, SFTP, Keyes Mail, SalesForce, NetSuite, JIRA, Microsoft Office
Timeline
Senior Programmer/Analyst
Trimble, Inc.
01.2016 - Current
Senior Programmer/Analyst
Direct General Insurance Company
08.2004 - 01.2016
Manager, Reconciliation (Suspense and System Balancing)
Direct General Insurance Company
07.1997 - 08.2004
Manager, Finance Department
CIGNA Medicare Part B
12.1988 - 07.1997
Certified Public Accountant -
B.S. - Management Human Resources
Trevecca Nazarene College
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