Pamela Deltufo
Abington,MA
Summary
Proven leader in dining operations, excelling in team management, customer service, and operational efficiency. Expertise in training staff and ensuring compliance with health standards, driving exceptional guest experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/Server
Applebees
Walpole, MA
02.2010 - 10.2018
- Managed dining room operations to ensure smooth service flow.
- Trained and mentored new servers on customer service standards.
- Coordinated with kitchen staff to streamline order delivery.
- Oversaw cleanliness and organization of dining areas and service stations.
- Handled customer complaints to maintain satisfaction during service shifts.
- Trained new servers on menu items and restaurant standards.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Ensured that all tables were properly set up with appropriate supplies.
- Explained daily specials and made recommendations upon request.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
Server/Front of House Manager
Garys Restaurant
West Bridgewater, Massachusetts
09.2000 - 09.2010
- Provided attentive service to guests in a fast-paced dining environment.
- Took and communicated accurate food and drink orders to kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted with setting up tables and preparing for special events.
- Engaged with customers to enhance their dining experience and ensure satisfaction.
- Collaborated with team members to deliver efficient service during busy shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer concerns promptly to maintain a positive restaurant atmosphere.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Managed daily front of house operations and staff scheduling.
- Ensured exceptional customer service through staff training and support.
Education
Bridgewater State University
Bridgewater, MASkills
- Attention to detail
- POS operation
- Customer service
- Food safety compliance
- Multi-tasking
- Leadership skills
- Sales promotion
- Guest relations
- Table management
- Tableside service
- Upselling techniques
- Daily specials memorization
- High volume dining
- Multitasking skills
Affiliations
- I enjoy spending time at the beach, reading, and time with family. My children are adults and I am would like to obtain a part-time position. I am a dependable, well rounded employee that works well with all populations.
Certification
- I have a current ServSafe Certificate, as well as a current First Aid/CPR Certificate. I am a Licensed Drug and Alcohol Counselor and work per-diem in that field.
Timeline
Manager/Server
Applebees
02.2010 - 10.2018
Server/Front of House Manager
Garys Restaurant
09.2000 - 09.2010
Bridgewater State University