Pamela DeMars
Minneapolis,MN
Summary
Dedicated Office Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Business Office Manager | Human Resources
Heathers Manor/ Estates Senior Living
07.2018 - Current
- Manage financial operations for the company, ensuring accurate budgeting and timely invoice processing.
- Maximize cash flow through optimal billing and collection processes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
Front Desk Concierge
The Waters Of Plymouth Senior Living
01.2018 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained high level of professionalism and discretion when dealing with guests.
Patient Care Coordinator
Health & Wellness Center Of Mid-America
11.2017 - 04.2018
- Managed appointment schedules, checked-in/out patients.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Led efforts to promote excellent customer service and fostered a welcoming environment for patients.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Assisted patients in various therapy treatments.
Scheduling Coordinator | CNA | TMA
Earle Brown Terrace Senior Living
06.2015 - 06.2017
- Delivered administrative support to Executive Director, Director of Nursing, and Business Office Manager.
- Supervised and scheduled a team of 25 Certified Nursing Assistants and provided training/ development.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
College Tutor
National American University
03.2013 - 06.2015
- Provided one-on-one tutoring sessions tailored to individual needs, resulting in higher levels of comprehension and retention of course material.
- Created a welcoming environment by modeling respect for students' diverse cultures, language skills, and experiences.
- Made appropriate learning referrals to other campus and community resources as needed.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Developed student confidence through positive reinforcement strategies.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Science - Business Management
National American University
Rapid City, South DakotaCareer Diploma - Child Care Provider
Ashworth College
Norcross, GASkills
- Payroll Management
- Human Resource Management
- Staff Management
- Records Management
- Customer Relationship Management
- Account Reconciliation Collections
- Problem Resolution
- Relationship Building
Volunteer Experience
- Food Shelf
- Fire-Stone Café
- Reception/ Front Desk
Timeline
Business Office Manager | Human Resources
Heathers Manor/ Estates Senior Living
07.2018 - Current
Front Desk Concierge
The Waters Of Plymouth Senior Living
01.2018 - 06.2020
Patient Care Coordinator
Health & Wellness Center Of Mid-America
11.2017 - 04.2018
Scheduling Coordinator | CNA | TMA
Earle Brown Terrace Senior Living
06.2015 - 06.2017
College Tutor
National American University
03.2013 - 06.2015
Bachelor of Science - Business Management
National American University
Career Diploma - Child Care Provider
Ashworth College
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