Hi, I’m
Pamela Diamond
Sheridan,MT
Summary
Experienced with safe and efficient driving practices, ensuring timely delivery of goods. Utilizes advanced route planning to minimize delays and optimize fuel usage. Knowledge of compliance with transportation regulations and maintaining vehicle integrity.
Reliable and safety-conscious with positive, can-do attitude. Knowledge of traffic laws and regulations, with skills in vehicle maintenance and route planning. Committed to ensuring timely and secure delivery of goods.
Developed skills in fast-paced, logistics-driven environment, seeking to transition into new field. Demonstrates strong organizational and route optimization abilities. Ready to leverage these transferrable skills in new professional challenge.
Overview
8
years of professional experience
Work History
Hanging 5 Restaurant
Wait Staff/Head Bartender
04.2023 - 08.2023
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Fairmont Hotsprings
Pool Supervisor
01.2023 - 04.2023
Job overview
- Trained new lifeguards to ensure they were properly prepared for their roles, resulting in a highly skilled team.
- Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
- Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Increased membership sales by introducing innovative promotions targeted at attracting new customers to the facility.
Brewhouse
Wait Staff/Assistant Bartender
12.2021 - 05.2022
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Pork Chop John's DBA Johns Sandwich Shop
Restaurant Manager
04.2015 - 11.2021
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
The University of MontanaMissoula, MT
Bachelor of Arts from Political Science/ Minor Sociology(Group Dynamics)
05-1999
University Overview
- Dean's List [Semester and Year] Fall Semester 1997
- Dean's List [Semester and Year] Spring Semester 1998
Montana State UniversityBozeman, MT
Bachelor of Science from Political Science And Government
06-1997
University Overview
- Dean's List [Semester and Year] Fall Semester 1996
Skills
- Strong multitasking
- Efficient organization
- Professional appearance
- Time management
- Valid Driver's license
- Customer service
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Defensive driving
- Vehicle inspection
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Loading and unloading
- Traffic law observation
- Vehicle maintenance
- Commercial driving
Certification
Passed all written tests for the CDL A & B. Including but not limted to airbrakes etc.
I had my lerners permit for my cdl-A. I did not have a truck to take the final test in.
I took the week lomg written criteria and passed with Swifts class's. I decided after passing all the written exams that Swift was not a good match for me.
- [State] Driver's License
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- Forklift Certification
- ServSafe Food Handler's Certification
- Air Brake Adjustment Certification – Commercial Vehicle Safety Alliance or National Institute for Automotive Service Excellence.
- Alcohol & Drug Testing Regulations Training Certificate – Federal Motor Carrier Safety Administration or Substance Abuse and Mental Health Services Administration.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
Timeline
Wait Staff/Head Bartender
Hanging 5 Restaurant
04.2023 - 08.2023
Pool Supervisor
Fairmont Hotsprings
01.2023 - 04.2023
Wait Staff/Assistant Bartender
Brewhouse
12.2021 - 05.2022
Restaurant Manager
Pork Chop John's DBA Johns Sandwich Shop
04.2015 - 11.2021
The University of Montana
Bachelor of Arts from Political Science/ Minor Sociology(Group Dynamics)
Montana State University
Bachelor of Science from Political Science And Government
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