Pamela Diaz

• Plan, organize, and execute a wide range of cultural, academic, and artistic events, including lectures, film screenings, performances, and panel discussions hosted by NYU Casa Italiana.
• Coordinate event logistics from start to finish, including scheduling, vendor and guest liaison, catering arrangements, and venue setup.
• Provide on-site technical support during events, operating audiovisual equipment such as microphones, projectors, livestream software, and soundboards to ensure seamless presentations and recordings.
• Collaborate with faculty, visiting scholars, artists, and administrative staff to tailor events that reflect the center’s mission of promoting Italian culture and scholarship.
• Assist with event promotion by drafting social media posts, designing programs/flyers, and updating event listings on the NYU and Casa Italiana websites.
• Troubleshoot real-time technical or logistical issues to maintain professional standards and guest experience.
• Support post-event workflows including breakdown, media archiving, and gathering audience feedback.

(Summer Job for 3 consecutive summers during my undergraduate college career)

• Provide full-service grooming and bathing for dogs of all breeds and sizes, including nail trims, ear cleaning, deshedding, and breed-standard cuts, ensuring pet safety and comfort throughout the process.
• Maintain a calm and compassionate environment to ease pet anxiety and communicate clearly with pet owners about grooming preferences and any observed health concerns.
• Handle incoming phone calls, schedule appointments, and manage client check-ins and check-outs using salon software and booking systems.
• Operate the cash register, process payments (cash, credit, digital), and balance end-of-day sales reports.
• Clean and sanitize grooming stations, tubs, tools, and the salon floor regularly to uphold hygiene and safety standards.
• Assist in inventory management by restocking grooming products, supplies, and retail items.
• Support a team-oriented environment by helping other groomers, coordinating dog handoffs, and providing excellent customer service.

• Prepare, package, and label a variety of baked goods including breads, rolls, cookies, pastries, and custom cakes in compliance with food safety and company quality standards.
• Assist in daily baking tasks such as scaling, mixing, proofing, decorating, and finishing products for retail display and special orders.
• Provide friendly and knowledgeable customer service by taking custom orders, answering product inquiries, and offering recommendations.
• Operate bakery equipment including ovens, mixers, slicers, and frosting tools while adhering to safety protocols.
• Maintain cleanliness and organization of the bakery department by sanitizing workstations, cleaning dishes and utensils, and rotating stock to reduce waste.
• Support front-end operations when needed by assisting at the register, handling cash and card transactions, and helping bag customer purchases.
• Coordinate with other departments and team members to ensure product availability and timely order fulfillment.