Pamela Diggs
Saugus,MA
Summary
Senior Paralegal with extensive experience in training new employees, assisting attorneys in trial preparation, and managing complex legal projects. Expertise in drafting and proofreading legal documents, ensuring compliance with court deadlines, and mentoring junior staff. Proactive professional dedicated to improving efficiency and accuracy in legal operations.
Legal professional with comprehensive background in legal research, document management, and case preparation. Known for strong commitment to team collaboration and achieving positive outcomes in high-stakes environments. Adept at navigating changing priorities and supporting colleagues with keen attention to detail and unwavering reliability.
Overview
31
31
years of professional experience
Work History
Senior Paralegal
State Board of Retirement
01.2024 - Current
- Trained new employees on company policies and legal standards.
- Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
- Maintained up-to-date knowledge of legal developments by participating in continuing education programs and industry events.
- Streamlined the process of obtaining critical information from opposing counsel through effective negotiation techniques.
- Ensured compliance with court deadlines by closely monitoring schedules and assigning tasks accordingly.
- Managed complex legal projects, ensuring timely completion within budget constraints.
- Mentored junior paralegals, contributing to their professional development and growth.
- Increased accuracy of legal documents by implementing rigorous proofreading and editing procedures.
- Drafted well-organized pleadings, motions, and briefs to support case positions effectively.
- Prepared legal briefs, motions, and pleadings.
- Managed all incoming correspondence from judges, court administrative staff and opposing parties.
- Oversaw two paralegal staff focused on Ch.32 law.
Paralegal
State Board of Retirement
07.2018 - 01.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Administrative Assistant
Federal Labor Relations Authority
07.1993 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Paralegal Certificate - Paralegal Studies
Upper Cape Cod Regional Technical School
Cape Cod, MA09-2013
Associate of Arts - Sciences/Secretarial Studies
Katharine Gibbs School
Boston, MA 06-1990
Skills
- Client Communication Abilities
- Team Leadership Qualities
- Legal research expertise
- Schedule Management
Accomplishments
- Promoted to Senior Paralegal after five years of employment with the State Board of Retirement.
Recipient of the Treasury Department Performance Recognition Award 2024
Recipient of the Treasury Department Annual Performance Recognition Award for 2024.
Timeline
Senior Paralegal
State Board of Retirement
01.2024 - Current
Paralegal
State Board of Retirement
07.2018 - 01.2024
Administrative Assistant
Federal Labor Relations Authority
07.1993 - 07.2018
Paralegal Certificate - Paralegal Studies
Upper Cape Cod Regional Technical School
Associate of Arts - Sciences/Secretarial Studies
Katharine Gibbs School
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