Pamela Di Marco
Spring Hill,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
Work History
Event, Camp & Cleaning Director, Office Associate
Shining Light Gymnastics
Spring Hill, TN
09.2022 - Current
- Created detailed plans, goals, staffing needs and other requirements for all camp weeks.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered incoming calls, responded to voicemails and provided customer service for all incoming customers.
- Input new customer information, setup classes, charge and process payments.
Assistant Manager,Personnel & Training Coordinator
Wal-Mart Supercenter
Spring Hill, TN
02.2001 - 05.2021
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
Education
High School Diploma -
Heritage Commons
Franklin, TN05.2002
Skills
Customer Service
Front Office Management
Relationship Building
Scheduling appointments
Payment Processing
Self-starter
Event preparation
Scheduling and Planning
Exceptional time management
Cleaning and sanitizing
Event Planning
Talent Development
Training and mentoring
Conflict Management
Team Building and Leadership
Timeline
Event, Camp & Cleaning Director, Office Associate
Shining Light Gymnastics
09.2022 - Current
Assistant Manager,Personnel & Training Coordinator
Wal-Mart Supercenter
02.2001 - 05.2021
High School Diploma -
Heritage Commons