Pamela Donnelly

Traveled to Hub Airports to assure station trainers were training proper Standard Operating Procedures.

• Mentored new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

• Navigated many routes efficiently, ensuring timely arrivals for clients.
• Maintained high standards of vehicle cleanliness and upkeep, enhancing client comfort.
• Communicated effectively with clients to confirm schedules and address concerns.
• Monitored traffic patterns to optimize travel routes and reduce delays.
• Ensured passenger safety by adhering to traffic laws and regulations at all times.
• Stowed passenger items with care and concern to avoid damage or displeasure with handling.
• Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
• Assisted elderly and disabled passengers entering and exiting shuttle.

• Delivered several packages
• Followed GPS
• Safe driving
• Followed safety precautions

• Spearheaded the loading and unloading of commercial aircraft.
• Independently managed baggage transfers to outgoing flights under strict time constraints.
• Acquired and maintained proficiency in recalling hundreds of three-letter city codes.
• Demonstrated comprehension of weight and balance terminology for inbound and outbound aircraft.
• Developed and delivered training to new employees on baggage scanning, safety protocols, proper lifting techniques, and organizational strategies.
• Completed extensive FAA-approved training including OSHA, HAZ-MAT, Fire Safety, and serving individuals with disabilities.
• Selected for the New Uniform Committee during the United/Continental merger, a one-year assignment.