Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Dothage

Deepwater,MO

Summary

Success-oriented auto dealer operations leader well-versed in running every department with skill and efficiency. Familiar with manufacturer standards, customer relations strategies and business management practices. Pursuing a new professional challenge with your company.


Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 25+ years of related experience.

Overview

24
24
years of professional experience

Work History

Director Of Fixed Operations

Collision Leaders
12.2020 - Current
  • Monitored financial performance through daily reports.
  • Cultivated strong internal, customer and manufacturer relationships.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Boosted staff loyalty and reduced turnover with introduction of innovative programs.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Managing Partner/Sales Manager

Hughes Chrysler Dodge Jeep Ram
03.2004 - 12.2020
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Finance Manager

Hughes/Coats Motors-Chevrolet Dealership
06.1999 - 03.2004
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Sold vehicle finance contracts and prepared title work along with selling of extended warranties and GAP insurance.

Education

High School Diploma -

Santa Fe High School
Alma, MO
05.1988

Skills

  • Finance Operations
  • Administrative Operations
  • Training Team Members
  • Operations Improvement

Timeline

Director Of Fixed Operations

Collision Leaders
12.2020 - Current

Managing Partner/Sales Manager

Hughes Chrysler Dodge Jeep Ram
03.2004 - 12.2020

Finance Manager

Hughes/Coats Motors-Chevrolet Dealership
06.1999 - 03.2004

High School Diploma -

Santa Fe High School

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Pamela Dothage