Pamela Dowda
Tyrone,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
Work History
Front Office Lead and Receptionist
Gatekeeper Property Management & Self Storage
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained clean reception area to promote positive, professional environment for clients.
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Sever/Bartender/Catering Assistant
Hanna Brothers Cafe
08.2018 - 02.2020
- Mixed and Served Alcohol and Wine.
- Delivered catered food and supplies to facility for on-time set-up
- Cleaned and organized kitchen stations to promote team efficiency
- Served Drinks and Food in a timely manner
- Arranged furniture and added decorations to assist in setting up for catering events.
- Oversaw catering orders to verify accuracy and completeness.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Cleared Tables of Dirty Plates
Event Coordinator/Assistant Ceremony Director/Bartender
Glendalough Manor
02.2009 - 12.2019
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Organized Wedding events from conception to completion, arranged program schedules and managed on-site logistics.
- Coordinated schedules and timelines for events.
- Mixed and Served Alcohol and Wine
- Trained and supervised event staff to complete tasks on time.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supervised all Staff
- BEO Accuracy
- Job Scheduling
Education
High School Diploma -
South Cobb High School
Austell, GASkills
- Greeting and Seating Customers
- Enthusiastic Restaurant Sever
- Team leadership and direction
- Reliable Professional
- Punctual
- Multitasking
- Restock Shelves
- Property Information
- Guest Satisfaction
- Answer Telephone Calls
- Effective Planning
- Hospitality Service
- Administrative Skills
- Opening and closing offices
Timeline
Front Office Lead and Receptionist
Gatekeeper Property Management & Self Storage
08.2020 - Current
Sever/Bartender/Catering Assistant
Hanna Brothers Cafe
08.2018 - 02.2020
Event Coordinator/Assistant Ceremony Director/Bartender
Glendalough Manor
02.2009 - 12.2019
High School Diploma -
South Cobb High School
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