Pamela Drew
8 Nichols St. Ansonia,CT
Summary
A dedicated and innovative Certified Health and Life Coach with a proven track record of successfully recruiting and engaging individuals in virtual coaching programs. Experience and training in Motivational Interviewing promoting healthy lifestyle change. Possesses a unique background combining 20+ years of retail management, insurance sales experience and health and life coaching. Life-long learner dedicated to continuous professional and personal development in order to better serve clients of all ages and the passion and drive to make a difference.
Overview
13
13
years of professional experience
Work History
Senior Claims Representative
OptumRx
11.2024 - Current
- Updated field operations staff on status of open claims and current actions.
- Conducted investigations into complicated mid- and high-exposure claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Built positive rapport and relationships for high levels of patient satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing patients concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Managed approximately 50 incoming calls, emails and claims per day from customers.
Certified Clarity Catalyst Coach
Love ‘n Lemons Wellness
03.2021 - Current
- Coached individuals on healthy life choices to improve well-being.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Developed and maintained excellent member relationships to promote community involvement
- Built strong and lasting relationships with clients through active listening and being present
Certified Health and Life Coach
Love ‘n Lemons Wellness
05.2020 - Current
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Tracked coaching sessions, plans, behaviors and issues with non-compliance for each client.
- Implemented communication strategies and resources to achieve public health objectives.
- Collaborated with clients to develop plan of action based on health goals.
Claims Representative
OptumRx
10.2022 - 11.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Managed approximately 50 emails and claims per day from customers.
Licensed Insurance Sales Agent
Allstate Insurance
09.2019 - 10.2022
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Researched and analyzed beneficial insurance and investment options and made recommendations to client
- Cold calling prospects
- Upsold products to policyholders and potential new clients.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Licensed Insurance Sales Agent
GEICO
12.2017 - 09.2019
- Exceeded company sales goals for new policies
- Pursued continuing education and training programs to continue professional development
- Provided quick turnaround time when customers called with questions
- Presented and clearly explained insurance policy options based on clients' needs and goals
- Engaged customers and provided high level of service by carefully explaining details about documents
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Analyzed customer needs and provided best options, upselling products and services
- Followed up with potential clients regarding online information requests
- Called 250+ warm leads each week to expand client base
- Processed applications, payments, corrections, endorsements and cancellations
Store Sales Manager
Victoria's Secret
11.2014 - 01.2017
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Resolved customer problems by investigating issues, answering questions and building rapport
- Oversaw inventory tracking, management and physical inventory counts
- Strengthened work flow productivity by hiring, managing and developing top talent
- Enforced adherence to policies, standards and security protocols
General Manager
Banana Republic
10.2012 - 10.2014
- Created and oversaw implementation of action plans to improve KPI's to maximize business opportunities
- Assessed the effectiveness of the management staff by providing the appropriate level of performance feedback
- Evaluated store sales and payroll goals on a daily basis using key business reports and payroll tool
- Directed brand appropriate strategic merchandising to maximize sales
- Hired, trained, developed and supervised Center of Excellence Managers and Supervisors
- Created development and training plans for direct reports, while developing succession plans to ensure career paths for all employees
- Led and inspired customer centric culture by recognizing and rewarding team
- Conducted weekly visual merchandising walk-throughs with key staff members
- Created shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
- Ensured community involvement to drive brand awareness and loyalty
Education
Some College (No Degree) - Human Services
Housatonic Community College
Certified Health Coach
Health Coach Institute
Certified Life Coach
Health Coach Institute
Certified Clarity Catalyst Coach
CIJ Clarity Catalyst
Skills
- Active Listening
- Team training and development
- Client account management
- Complex problem-solver
- Sales presentations
- Influencing business growth
- Self-motivated
- Building strong relationships
- Inventory control management
- Adaptive team player
- Communication and engagement techniques
- Leadership skills
- Critical thinking
- Strategic Planning and Alignment
Timeline
Senior Claims Representative
OptumRx
11.2024 - Current
Claims Representative
OptumRx
10.2022 - 11.2024
Certified Clarity Catalyst Coach
Love ‘n Lemons Wellness
03.2021 - Current
Certified Health and Life Coach
Love ‘n Lemons Wellness
05.2020 - Current
Licensed Insurance Sales Agent
Allstate Insurance
09.2019 - 10.2022
Licensed Insurance Sales Agent
GEICO
12.2017 - 09.2019
Store Sales Manager
Victoria's Secret
11.2014 - 01.2017
General Manager
Banana Republic
10.2012 - 10.2014
Certified Life Coach
Health Coach Institute
Certified Clarity Catalyst Coach
CIJ Clarity Catalyst
Some College (No Degree) - Human Services
Housatonic Community College
Certified Health Coach
Health Coach Institute
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