Pamela Dukes
Little Elm,TX
Summary
Pam is a deeply skilled expert in the software development industry and has led successful programs focused on increasing agility and improving team delivery. She is committed to coaching and teaching others to find better ways of working while embracing experimentation and seeking innovations to continuously improve. She is known for her skills in building high-performance teams, establishing psychologically safe environments, and developing leaders at all levels. Her biggest asset is her ability to empathize and collaborate with her teammates to build strong relationships with colleagues throughout the organization.
Overview
6
6
years of professional experience
Work History
CONSULTANT
The Flow Consortium
06.2023 - 10.2023
- Initiated coaching and training for leadership and business teams as part of Scrum and Scrum@Scale change initiative
- Coached leaders to increase skills and competencies to help their teams embrace adoption and changes throughout the company
- Built strong partnerships with stakeholders, business and IT team members, and vendors to promote the value of customer-first delivery and establish an agile environment
- Provided techniques for executives for creative problem-solving, and managing complex situations based on strategic plans and market demands
- Demonstrated ways for teams to iteratively plan work and find better ways of working
- Actively reduced the number of large synchronization and program meetings and replace them with scrum and scaled scrum events
- Coached product owners on techniques including story mapping, estimation, and work prioritization utilizing value metrics.
DIRECTOR OF AGILE COACHING
Teladoc
11.2022 - 05.2023
- Developed an overarching strategy for the product and technology change initiative with an emphasis on achieving company objectives
- Motivated all levels of stakeholders with consistent communication and support
- Established a roadmap for increasing maturity and evolving ways of working
- Assessed progress and state of teams and provided an iterative plan to make teams more agile, share actual progress, and increase team delivery
- Used empirical data to define KPIs and metrics to measure the success of agile adoption and provided reports to senior management and stakeholders
- Fostered continuous improvement and learning with a focus on teaching high-performing teams how to focus on value delivery
- Coached and mentored teams, executives, and stakeholders on agile practices, principles, and SAFe framework
- Evangelized the spirit of experimentation and spearheaded changes to existing PI Planning events.
DIRECTOR OF AGILE PRACTICES
Signify Health
02.2020 - 11.2022
- Provided expertise, vision, and goals for the department
- Focused on reducing pain points and using various techniques and methodologies to improve the organization with the goal of building healthy and thriving teams
- This included working with key leadership both functionally and strategically to drive overall improvements in specific areas
- Functioned as a model of operational excellence, visibly demonstrating leadership/change management behaviors
- Managed and coached a team of up to 20 agile practitioners and introduced new ways of working including lean techniques, team collaboration, building trust, problem-solving, increasing cross-functional team technique, and engagement building
- Led the organization and trained leaders to understand and align proposed timelines and tradeoffs, and functional dependencies to minimize the impact of roadmap deliverables
- Built a high-performance team and held team members accountable to standards for the department
- Partnered with Engineering, Analytics, Product, Operations, and other key departments to improve all aspects of product delivery from concept to cash
- Implemented improvements and information radiators to help the team organize as a transparent, data-driven, and continuously improving organization
- Determined and deployed appropriate delivery metrics, including the communication of these metrics to organization-wide stakeholders.
ENTERPRISE AGILE COACH
Signify Health
02.2020 - 05.2021
- Created and delivered firsthand training and coaching sessions teaching concepts including agile, lean techniques, problem-solving, story mapping and relative sizing, conflict resolution, and change management
- Provided thought leadership and recommendations to evolve and improve agility
- Introduced behavioral coaching to the development teams and mechanisms to track improvements
- Educated and influenced leaders and guided improvements to the ways of working and the end-to-end delivery process
- Proactively identified organizational gaps and impediments and developed recommendations to support transformation
- Served as Scrum Master as needed and provided coverage coaching for up to 10 teams
- Participated in Agile Community of Practice and presented mini-training sessions for topics as needed.
ENTERPRISE AGILE COACH & TRAINER / CERTIFIED HARADA TRAINER AND COACH
Toyota Connected
05.2019 - 12.2019
- Assisted with change initiative for the financial services department
- Delivered training for large workshops using Scrum the Toyota Way, a comprehensive view of the Scrum Framework as well as associated concepts
- Provided real-life examples and experiences using the framework, as well as tracing the history of Lean, Toyota, Complexity, and Flow, measuring waste, empiricism, value stream mapping, and large effort estimation
- Trained teams how to effectively use Scrum, limit work in progress, and swarm to optimize flow and deliver value to customers
- Selected as one of three people approved to teach the Scrum the Toyota Way class by the creator of this training
- Delivered 2-day immersion training, building knowledge and skills to facilitate the organization’s Agile transformation
- Trained over 250 people
- Delivered 3-day boot-up workshops consisting of creating roadmaps, backlog development, prioritization, dependency identification, value stream mapping, creating, and updating team working agreements, the definition of ready, the definition of done, product visions, personas, value identification metrics, and empathy maps
- Coached teams for one or more Domain levels, consisting of 8-10 teams
- Coached teams through self-organization and the use of various tools and artifacts to enable them to become more agile
- Coached Scrum of Scrum events to verify teams are removing impediments and escalating items they cannot resolve to their leadership teams
- Customized mini-training sessions based on individual team needs
- Shared the Tips and Tricks list for Scrum Masters and team members
- Led the decision-making process and facilitate conflict resolution
- Created training materials and taught specialized Harada Method classes to help attendees improve personal and professional development.
SR SCRUM MASTER / CERTIFIED HARADA TRAINER AND COACH
Toyota Connected
01.2018 - 04.2019
- Scrum Master for 3+ teams, with teams, geographically dispersed
- Assisted with training, and coaching team on release planning and estimation techniques
- Led teams and asked the right questions to help teams self-organize and govern themselves within the boundaries of the scrum framework
- Utilized advanced techniques to create high-performance teams
- Assisted departments and teams, identified communication impediments, and guided them to remove issues and foster team cohesion and increased productivity
- Coached and trained new product owners to understand their role and improve backlog maturity
- Provided recommendations and solutions to fill framework gaps; assessed the Scrum maturity of the team and assisted in making necessary improvements to increase maturity level
- Developed improvements to departmental Sprint Review events and obtained key business development updates from stakeholders to improve transparency across the department
- Immersed self in new training techniques to improve performance for self and others, Continued process through achieving certification in training others on The Harada Method as a means for increased engagement and revenue generation for the company.
Education
Master of Arts - Sociology
Stanford University
Stanford, CABachelor of Arts - Sociology
Stanford University
Stanford, CASkills
Successfully trained over a thousand students’ agile methodologies, building cross functional teams, psychological safety, active listening, continuous improvement, leadership development and collaboration, performance improvement and team building
Developed a simplified framework for teaching students’ new topics and content
A team coach at enterprise level for the past 10 years, gaining notable praise which resulted in several promotions due to her performance
Amassed exceptional observation skills and has a knack for observing teams resulting in suggestions to improve their communication, collaboration, team dynamics, and delivery effectiveness
Accomplishments
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Timeline
CONSULTANT
The Flow Consortium
06.2023 - 10.2023
DIRECTOR OF AGILE COACHING
Teladoc
11.2022 - 05.2023
DIRECTOR OF AGILE PRACTICES
Signify Health
02.2020 - 11.2022
ENTERPRISE AGILE COACH
Signify Health
02.2020 - 05.2021
ENTERPRISE AGILE COACH & TRAINER / CERTIFIED HARADA TRAINER AND COACH
Toyota Connected
05.2019 - 12.2019
SR SCRUM MASTER / CERTIFIED HARADA TRAINER AND COACH
Toyota Connected
01.2018 - 04.2019
Master of Arts - Sociology
Stanford University
Bachelor of Arts - Sociology
Stanford University
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