Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAMELA DUNGAN

Charlotte,TN

Summary

Professional nursing leader with a solid history of nursing leadership and program development. Expertise in managing nursing staff, enhancing patient care protocols, and implementing quality improvement initiatives. Prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Statewide Health Educator

Centurion Healthcare
02.2024 - Current
  • 61Developed and executed training programs for clinical and security staff, enhancing patient care competencies
  • Collaborated with Clinical Services leadership to revise policies and create protocols
  • Provided supervision and support for nursing and the Peer Education Program at 16 prisons.
  • Developed and distributed health education materials to site nurses for patient education.
  • Provided support for Clinical Services Leadership
  • Collaborated with healthcare teams to assess patient needs and tailor educational resources effectively.
  • Evaluated program effectiveness through educator feedback, refining materials for improved clarity and impact.
  • Successfully revised Peer Education Curriculum Manual and Policy

Regional Nurse Manager

Advanced Correctional Healthcare
09.2022 - 02.2024
  • Successfully launched over 10 county jail medical startups in 6 months.
  • Conducted all onsite medical training during facility startups, including nursing orientation.
  • Supervised and supported a team of 30 medical staff, including RNs and LPNs.
  • Conducted regular audits of healthcare services to ensure adherence to standards of care
  • Reported all Quality Improvement reports to the Director of Medical Operations (North).
  • Conducted Continuous Quality Improvement Meetings quarterly with Jail Administration.
  • Conducted regular performance evaluations quarterly on
  • Led nursing staff to implement best practices in correctional healthcare delivery

Triage Nurse

Essentia Health
02.2022 - 09.2022
  • Collaborated with physicians and other healthcare personnel to determine the best course of treatment for patients.
  • Communicated daily with the nurse leadership and physician team regarding patient care.
  • Provided triage support for up to 10 physicians and practitioners in the clinic setting, supporting up to 100 patients daily.
  • Educated family members on discharge care instructions.
  • Provided emotional support to staff, patients, and families routinely.
  • Updated schedule for physician and practitioner team as needed.
  • Collaborated with interdisciplinary teams to develop effective treatment plans for diverse patient populations.

Staff Nurse

St Luke's Hospital
10.2021 - 02.2022
  • Coordinated with other health care professionals to ensure the best patient care possible.
  • Provided patient care on the Orthopedic surgical floor.
  • Documented patient progress, changes in condition, and treatments in medical records.
  • Educated patients and their families on post-surgery care, treatments, and medications.
  • Demonstrated excellent communication and interpersonal skills with patients, family members, and other health care providers.
  • Conducted thorough assessments and evaluations of patients' conditions, delivering timely interventions based on critical findings.

Clinical Application Specialist

St Luke's Hospital
10.2019 - 10.2021
  • Elected as Medical View Representative for Primary Care Optimization project in 2021.
  • Developed and implemented new process improvement workflows.
  • Created and trained all clinical staff on the process improvement workflows.
  • Successfully supported the launch and management of the Primary Care Optimization Project.
  • Participated in the development of documentation, user guides, and training materials for clinical IT services.
  • Evaluated and supported ongoing technical support needs and training for providers and nurses.
  • Trained staff on new software features, ensuring proficient use of clinical systems.
  • Provided ongoing support for clinical applications, troubleshooting issues to minimize downtime.

Education

Bachelor’s - Nursing

Excelsior College
Albany, New York
09.2026

Associate degree - Nursing

Excelsior College
Albany, New York
01.2021

Certification - Practical Nursing

Mesabi Range & Community College
Eveleth, MN
01.1996

Skills

  • Nursing Leadership
  • Clinical Staff Management
  • Directing and supporting teamwork
  • Focus on Continuous Improvement
  • Committed to Clinical Services Development and Implementation
  • Passion for Patient Centered Care
  • Dedication to Quality Training and Education
  • Health promotion
  • Excellent communication
  • Time management
  • Problem-solving abilities
  • Attention to detail

Certification

BLS/ AED

Timeline

Statewide Health Educator

Centurion Healthcare
02.2024 - Current

Regional Nurse Manager

Advanced Correctional Healthcare
09.2022 - 02.2024

Triage Nurse

Essentia Health
02.2022 - 09.2022

Staff Nurse

St Luke's Hospital
10.2021 - 02.2022

Clinical Application Specialist

St Luke's Hospital
10.2019 - 10.2021

Certification - Practical Nursing

Mesabi Range & Community College

Bachelor’s - Nursing

Excelsior College

Associate degree - Nursing

Excelsior College

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