Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Dunn

Mulberry,FL

Summary

Experienced administrative and management professional with over 10 years of expertise in medical administration. Strong customer service skills and a proven track record of fostering positive employee relations, resulting in optimal productivity levels. Highly motivated team player known for exceptional organizational abilities.

Overview

5
5
years of professional experience

Work History

Assistant Bookkeeper

5D Tropical / Rita's Staffing
02.2024 - 08.2024
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Prepared written materials and electronic financial data to document activities, provide references and convey information.
  • Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
  • Assisted in streamlining processes for increased efficiency with data entry tasks.
  • Matched purchase orders with invoices and recorded necessary information.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
  • Assisted bookkeeper in managing fixed asset inventory, including updating asset records, calculating depreciation, and preparing related reports.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Ensured timely payments to vendors by tracking invoices and promptly processing checks.
  • Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.

Care Director

Easy Living
10.2023 - 01.2024
  • Payroll
  • Human Resources
  • Accounts Receivable
  • Marketing /Sales
  • Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards.
  • Reduced staff turnover rates by fostering a supportive and collaborative work environment.
  • Developed strong relationships with patients and families, ensuring their trust in the care provided.
  • Collaborated with administrators on strategic planning initiatives to enhance overall service offerings and facilities expansion projects.
  • Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
  • Addressed any concerns or complaints from patients or family members promptly and professionally.
  • Ensured that all safety protocols were followed consistently by all personnel involved in providing direct patient care or support services.
  • Supervised and coached team members on proper procedures and care standards.
  • Assisted with development and execution of marketing strategies to maintain occupancy levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Care Coordinator

Home Helpers
07.2022 - 10.2023
  • Payroll
  • Human Resources
  • Accounts Receivables
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
  • Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
  • Enhanced team efficiency by implementing digital scheduling system, optimizing resource allocation and reducing administrative burdens.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Document Control

Copperstate Farms
06.2021 - 07.2022
  • Standard Operating Procedures
  • Scale certifications and Process Improvement
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Provided support for document controls and worked with contract documents.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.
  • Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
  • Established and managed document distribution matrix and document control register.
  • Contributed to ongoing process improvements by participating in regular meetings with key stakeholders to discuss challenges, successes, and opportunities related to document control practices.
  • Demonstrated adaptability by quickly learning new software platforms and adjusting processes as needed to accommodate evolving project requirements or client preferences.

Office Manager

Los Altos Rod and Gun Club
03.2019 - 03.2021
  • HR
  • Inventory
  • Procurement
  • EPA
  • Supervising contracted service providers
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Developed detailed plans based on broad guidance and direction.

Education

Associate - science/ Medical Coding and Billing

Ultimate Medical Academy
Tampa, FL
06.2016

Skills

  • Journal Entries
  • Critical Thinking Skills
  • Bank Reconciliation
  • Exceptional organization
  • Advanced computer skills
  • Analytical-minded
  • Invoice Processing
  • Accounting Software Proficiency
  • Accounts payable specialist
  • Payroll Processing
  • Cash Flow Management
  • Payment Processing
  • Confidentiality handling

Timeline

Assistant Bookkeeper

5D Tropical / Rita's Staffing
02.2024 - 08.2024

Care Director

Easy Living
10.2023 - 01.2024

Care Coordinator

Home Helpers
07.2022 - 10.2023

Document Control

Copperstate Farms
06.2021 - 07.2022

Office Manager

Los Altos Rod and Gun Club
03.2019 - 03.2021

Associate - science/ Medical Coding and Billing

Ultimate Medical Academy

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Pamela Dunn