Pamela Duran Cepin

• Processing traffic violations ensuring accurate and timely documentation and resolution.

• Managed email correspondence, responding to inquiries and providing information as needed.

• Generated and sent various reports to stakeholders, ensuring data accuracy and on-time delivery.

• Assisted courts with administrative tasks, including coordinating ticket disputes and other related matters.

• Maintained communication with team members to provide support and coordinate tasks as needed.

• Recruited by the Sales Manager, who relocated from Kia to Nissan, to join the dealership as a Sales Specialist.

• The goal was to receive training for a transition into the Finance Manager role after a few months, focusing on finance processes, vehicle transactions, and customer service.

• Unfortunately, due to reasons beyond my control, the dealership was forced to close before completing the training and transitioned.

• Delivered exceptional customer service, assisting clients in selecting new or used vehicles while providing in-depth information on promotions, sales specials, and Kia corporate programs.

• Performed cold-calling and follow-ups with leads to secure new revenue.

• Effectively qualified customers by understanding their needs and preferences, ensuring tailored vehicle recommendations and solutions.

• Demonstrated expert product knowledge to confidently guide customers through the vehicle selection process.

• Managed all aspects of the sales process, including completing necessary paperwork, processing payments (cash or card), and facilitating the acquisition of auto insurance

• Maintained a high level of professionalism and efficiency in handling customer transactions, contributing to the dealership's sales targets and customer satisfaction goals.

• Operated the POS system to efficiently process customer transactions, ensuring accurate billing and payment handling for car wash and oil change services as required.

• Maintained a clean, organized, and well-stocked front desk area to enhance operational efficiency and customer experience.

• Delivered exceptional service to up to 200 customers per day, managing high-volume workloads with attention to detail.

• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Consistently worked 60-70 hours per week, demonstrating a strong work ethic and commitment to company success.

• Promoted twice in one year, advancing from Front-End Cashier to Head Cashier, and ultimately to Key Holder Supervisor.

• Processed cash, credit, debit, and check payments.

• Completed store opening and closing procedures.

• Managed store personnel by delegating tasks and supervising daily operations.

• Trained and mentored new employees.

• The store was sold, resulting in the relocation of all employees as part of the transition process to a new location.

This was my first official job at 13 years old,my role was to:

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Stocked, tagged and displayed merchandise as required.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Assisted customers with returns, refunds and resolving transaction issues.

• Helped customers complete purchases, locate items, and join reward programs.