Summary
Overview
Work History
Education
Skills
References
Timeline
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Pamela Durr

Santa Rosa,California

Summary

Dynamic Communications Specialist at Crossroads Antiracism Organizing and Training with a proven ability to streamline processes and enhance client relationships. Skilled in workshop facilitation and strategic planning, I excel in delivering impactful events and fostering collaboration, ensuring exceptional customer support and effective internal communications.

Overview

9
9
years of professional experience

Work History

Communications Specialist

Crossroads Antiracism Organizing and Training
04.2020 - 03.2022
  • Manage and track details for 30 - 60 public-facing workshops and webinars annually including scheduling, digital marketing, registration, and customer support. Support workshop facilitators in monthly events with 15-30 separate clients by delivering workshop materials and dedicated meeting access links, collecting participant information, and assisting clients. Coordinate multi-year strategic planning process with a team to track success and outcomes. Moderate workshops, speak on panels, and facilitate live sessions on a variety of subjects related to the organizations mission. Research and development of workshop content, with a focus on education. Support the Executive Director through a variety of financial and administrative tasks.
  • Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications.
  • Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
  • Researched new technology solutions that could improve communication efficiency within the organization.
  • Created PowerPoint presentations for internal or external audiences at events or conferences.

Bookkeeping and Staff Support

Crossroads Antiracism Organizing and Training
04.2018 - 04.2020
  • Utilized Quickbooks to generate detailed invoices directly to customers, reconcile accounts, and receive payment. Coordinated travel arrangements for fourteen trainers facilitating over 250 workshops nationwide annually. Manage regional, public workshop occurring concurrently in four major metropolitan areas through producing marketing materials, registration management, and communication with staff.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Nursery and Kitchen Supervisor

Flatland Flower Farm and Little Apple Treats
Sebastopol, CA
02.2016 - 12.2018
  • Streamlined processes to increase productivity and profits in all stages of production. Nurtured relationships with long-standing customers throughout the Bay Area and created new client relationships. Optimized production through management of seasonal staff in three production greenhouses and an industrial kitchen.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Implemented strategies for improving efficiency in the kitchen while minimizing waste.

Events Staff

Healdsburg SHED
Healdsburg, CA
02.2016 - 12.2018
  • Provided customer service and problem solved in the moment to expidite large formal events for 50-200 guests.
  • Responded quickly and professionally to any issues that arose during events.
  • Greeted guests upon arrival to the event and directed them to their seats.
  • Provided support in executing event logistics, such as setting up tables and chairs.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.

Lead Teacher

Avid4 Adventure
Mill Valley, CA
06.2015 - 08.2015
  • Fostered critical thinking and environmental awareness through outdoor education for children 4 – 12 years old focused on leadership, survival skills, and technical sport-related skills.

Staff Assistant

University of California, Berkeley, Campus Recycling and Refuse Services
Berkeley, CA
03.2013 - 03.2014
  • Partnered directly with 12 separate building managers to implement recycling and compost diversion systems. Promoted engagement from the full range of campus community in-person student events, presentations for faculty/staff, and designing public signage. Tracked quantitative and qualitative analysis of outcomes for grant reports.

Education

Bachelor of Science - Society and Environment

University of California, Berkeley
12.2014

Bachelor of Arts - Political Geography

University of California, Berkeley
12.2014

Skills

  • Track record of successfully working independently while staying flexible and creative
  • Fast-paced problem solving resulting in streamlined solutions within guidelines set by leadership
  • Professional, generative collaboration with internal and external partners
  • Excellent, warm customer service with anticipation of client and organizational needs
  • Workshop facilitation
  • Event management
  • Client relationship management
  • Strategic planning
  • Database management
  • Customer support
  • Internal communications
  • Email marketing
  • Event coordination

References

References available upon request.

Timeline

Communications Specialist

Crossroads Antiracism Organizing and Training
04.2020 - 03.2022

Bookkeeping and Staff Support

Crossroads Antiracism Organizing and Training
04.2018 - 04.2020

Nursery and Kitchen Supervisor

Flatland Flower Farm and Little Apple Treats
02.2016 - 12.2018

Events Staff

Healdsburg SHED
02.2016 - 12.2018

Lead Teacher

Avid4 Adventure
06.2015 - 08.2015

Staff Assistant

University of California, Berkeley, Campus Recycling and Refuse Services
03.2013 - 03.2014

Bachelor of Science - Society and Environment

University of California, Berkeley

Bachelor of Arts - Political Geography

University of California, Berkeley

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Pamela Durr