Summary
Work History
Education
Skills
Timeline
Generic
Pamela Dwyer BSN, RN

Pamela Dwyer BSN, RN

Healthcare
San Antonio,TX

Summary

Resourceful Administrative Director with many years experience in refining, developing and implementing services and programs for improving operations. Adept at hiring, mentoring and training new employees and drafting budgets. Professional and resourceful with outstanding communication and presentation abilities.

Seeking position with unlimited potential that will allow me to share my knowledge, and outstanding relationship skills within a company with extremely high values. Excel in building strong and collaborative working relationships between associates, physicians, administration and ancillary departments throughout the corporation, city and region. Excellent listening skills with a very unique ability to communicate with people at all levels. Very strong interpersonal skills along with the ability to lead, motivate and address issues and problem solve as a team.

Work History

Administrative Director

Baptist Health System
San Antonio, TX
07.2018 - Current
  • Responsible for daily operations of emergency services, wound care center and hospital float pool PCA's.
  • Budgeted, managed and scheduled staff of 100 nurses, ancillary and agency staff, to ensure appropriate staff were available for care.
  • Led and motivated 100 employees through supervision, training and coaching on duties and daily operational activities.
  • Selected as Mission Trail Baptist Employee Advocate to provide resources to all hospital staff and reduce the risk of turnover. Responsibilities include rounding regularly on staff in all areas and provide open door office times for staff to meet.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Responsible for overseeing call schedule for all physicians who provide emergency coverage monthly. I work directly with all to ensure fair and equitable coverage is provided for all specialties.
  • Recruit, interview, hire and coach employees and promote high level of care quality to patients.

Director of Nursing Operations

Ability Pediatric Therapy and Nursing
San Antonio, TX
04.2016 - 05.2018
  • Built a start up pediatric private duty nursing service from 3 clients and 8 RN's/LVN's to over 30 clients and 75 nurses in less than 2 years.
  • Developed plan of care, updated and executed as written per physician's orders. Audited records to ensure appropriate care was performed and notified physician of changes in patient status and/or need for additional orders.
  • Provided feedback routinely to physicians, hospitals and durable medical equipment companies regularly to ensure needs of patients were being met.
  • Developed orientation, training programs and policy and procedures for the pediatric nursing staff.
  • Budgeted, managed and scheduled staff of 75 nurses, fostering environment supportive of both families and patients.

Director of Operations

Methodist Children's Hospital
San Antonio, TX
12.2006 - 09.2016
  • Responsible for managing multi million dollar operational expenditures for the Emergency Department(ED), Kid's Express and the Pediatric Specialty Clinics.
  • Worked directly with multiple vendors in order to keep evidence based practice, equipment, products and medications based on staff input after trialing and evaluation.
  • Oversight of staff scheduling, payroll, evaluations and day to day operations of 120 direct reports: RN's, pharmacists, unit secretaries/administrative assistants, emergency department technicians and child life specialists.
  • Chair of multiple committees within the hospital and system to include: System Emergency Department Integration, system Pediatric Integration, hospital Pediatric Resuscitation Committee, Children's Hospital Surge Summit and Facility Representative Emergency Management Committee.
  • Clinical project construction manager for 20 million dollar addition and expansion of the Emergency Department and Kids Express. Management of project included working directly with architect, interior designer and construction foreman and vendors from initial planning to day to day oversight of the clinical portion of project.
  • Received 2009 Excellence in Construction Award From Associated Builders and Construction Inc for South Texas Chapter.
  • Development of policies, procedures, standards and objectives related to patient care for all ED's within the system.
  • Work with community organizations to include South Texas Regional Advisory Council trauma committee in addressing community and regional issues related to pre-hospital and Emergency Department care in the community.
  • Collaboratively worked with medical director, assistant medical director and staff physicians on patient care standards in the emergency department and patient throughput.
  • Established the Children's ED process committee and winter planning committee to annually review all aspects of care and throughput.
  • 1 in patient satisfaction out of 167 hospitals in corporation for 8 consecutive quarters and #2 for 4 other quarters.

Charge RN

Methodist Healthcare
San Antonio, TX
08.2001 - 12.2006

Per diem

Genentech Pharmaceuticals
San Francisco, CA
01.1990 - 01.2003
  • Responsible for facilitating and presenting educational programs to nursing and physician colleagues in Texas, New Mexico, Louisiana, Oklahoma and Missouri for care of patient with Acute Myocardial Infarction/Stroke/Pulmonary embolus
  • Interpretation and communication of FDA trial processes, study evaluations and outcomes with colleagues in a variety of settings.
  • Additional responsibilities included working with pharmaceutical representatives to call on physicians, educators and department directors to provide educational programs to staff.
  • Set up symposiums in various large institutions and chaired programs that ranged from two to twenty contact hours.

Emergency Department Director

Metropolitan and Northeast Methodist Hospital's
San Antonio, TX
01.1990 - 01.2001
  • Responsible for all day-to-day operations of both emergency departments.
  • Initiated the National Registry of Acute Myocardial Infarction at both facilities which statistically tracked patient arrival to intervention.
  • Worked with Risk Management in developing a program educating all staff on the EMTALA policy and each healthcare provider's role in dealing with treatment and appropriate transfers of patients.
  • Chaired the Nurses Week activities for multiple facilities.

Education

Bachelor of Science - Nursing

Aspen University
01.2016

Diploma - Nursing

Deaconess College of Nursing
St. Louis, MO
01.1986

Skills

  • Recruitment and staffing
  • Personnel engagement
  • Friendly, positive attitude
  • Leadership
  • Staff mentoring and coaching
  • Employee retention strategies
  • Hospital coordination

Timeline

Administrative Director

Baptist Health System
07.2018 - Current

Director of Nursing Operations

Ability Pediatric Therapy and Nursing
04.2016 - 05.2018

Director of Operations

Methodist Children's Hospital
12.2006 - 09.2016

Charge RN

Methodist Healthcare
08.2001 - 12.2006

Per diem

Genentech Pharmaceuticals
01.1990 - 01.2003

Emergency Department Director

Metropolitan and Northeast Methodist Hospital's
01.1990 - 01.2001

Bachelor of Science - Nursing

Aspen University

Diploma - Nursing

Deaconess College of Nursing

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Pamela Dwyer BSN, RNHealthcare