Pamela Eagle
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
West Marine
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow up
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Stock Photographer
01.2014 - Current
- Upload my photographs for sale on stock websites
Visual Merchandiser
Bealls Florida
01.2017 - 03.2022
- Spearheaded visual merchandising efforts at retail locations, showcasing products effectively while reinforcing the brand identity.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
- Recruited trained, and developed a high-performing team of retail associates committed to delivering exceptional service.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Streamlined communication between sales associates and retail support teams, resulting in a more cohesive work environment.
- Developed comprehensive planograms, ensuring optimal product assortment and organization within the retail space.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Improved employee performance by developing and implementing comprehensive retail management training programs.
- Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Improved customer experience by maintaining an organized and visually appealing retail space.
Account Representative
PRE Enterprises, LLC dba Chem-Dry
01.2008 - 01.2015
- Schedule appointments for multiple trucks
- Enter appointments and routes for trucks
- Enter and update patrons' records
- Work effectively with staff, management, clients, and vendors
- Work with prospective commercial accounts estimating, presenting, finalizing contract jobs
- General office duties
Office Supervisor
Calco Auto Leasing & Sales
01.2003 - 01.2008
- Review work done by others
- Coordinate purchase and delivery of vehicles
- Schedule and confirm appointments for clients, customers, supervisors
- Update and maintain customer records
- Process loan applications
- Process finalized contracts and DMV paperwork
- General office duties
Education
Business Management - Photojournalism
Arizona State University
Tempe, AZSkills
- Customer service
- Active listening
- Customer relations
- De-escalation techniques
- Relationship building
Timeline
Customer Service Representative
West Marine
03.2022 - Current
Visual Merchandiser
Bealls Florida
01.2017 - 03.2022
Stock Photographer
01.2014 - Current
Account Representative
PRE Enterprises, LLC dba Chem-Dry
01.2008 - 01.2015
Office Supervisor
Calco Auto Leasing & Sales
01.2003 - 01.2008
Business Management - Photojournalism
Arizona State University
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