Pamela Eddy

Leverages advanced data entry skills to support internal customers across all hospitals within the Partners Healthcare System and departments in Materials Management. Accurately documents purchase order (P.O.) confirmations in PeopleSoft, ensuring meticulous attention to detail when noting exceptions such as pricing discrepancies, backorders, and discontinued items. Communicates exception details to end-users promptly, maintaining transparency and continuity in the procurement process.

Plays a key role in data maintenance by providing timely and accurate item information to the content management team, helping to ensure the item file remains current. Collects, tracks, and analyzes daily data on P.O. confirmations and exception types to identify trends and proactively address recurring issues. Regularly manages and resolves multiple Excel-based reports, demonstrating proficiency in spreadsheet navigation and data reconciliation.

Supports procurement operations by assisting buyers during periods of high volume, contributing to workflow efficiency through reliable and consistent data handling.

Plays a critical role in supporting the Commodities team by managing a high volume of accurate and timely data entry related to purchasing a wide range of goods and services. Maintains meticulous attention to detail when placing orders, ensuring all information is correct and complete to avoid delays or discrepancies.

Provides responsive and professional customer service to hospitals across the Partners Healthcare System, assisting with order placement, issue resolution, and product sourcing. Acts as a key contributor to cost-saving initiatives by thoroughly researching and comparing prices for items such as books, replacement parts, and non-capital equipment.

Carefully reviews quotes and documentation, paying close attention to terms and conditions—especially for services like maintenance agreements. Identifies and escalates any discrepancies to the Contracts Department for further review, ensuring compliance with departmental standards.

Ensures all purchase orders include the appropriate standard comments and documentation, with a strong focus on accuracy and completeness. Demonstrates a solid understanding of HIPAA guidelines, verifying that all service-related orders involving access to personal or patient information are properly documented.

Educates end-users on current procurement policies and procedures, and provides guidance on product returns, sourcing, and resolving purchase order or invoice discrepancies. Supports team collaboration by answering questions from colleagues and providing coverage during team member absences.

Plays a central role in the data entry and processing of purchase orders within the Purchasing Department. Works closely with the Commodities and Med-Surg teams to ensure accurate and timely entry of procurement data. Utilizes a computerized purchasing system to manually input a high volume of purchase orders, while also managing orders through EDI, web-based platforms, and online systems.

Carefully reviews purchase requisitions for goods and services, ensuring completeness and accuracy before entry. Prioritizes critical orders based on departmental needs and urgency. Maintains meticulous attention to detail to prevent errors and ensure smooth downstream processing.

Provides customer service support to both MGH and BWH, assisting end-users with purchasing procedures and educating them on materials management protocols. Supports product selection and vendor sourcing, and cross-references items to prime vendors to secure the best pricing, quality, and availability.

Tracks outstanding requisitions and proactively communicates any delays or issues in product delivery. Acts as a liaison between vendors and the accounts payable department to resolve invoice discrepancies and ensure accurate billing.

Demonstrates flexibility by taking on additional responsibilities during team absences and organizing tasks to maintain workflow continuity. Committed to professional development through ongoing training and participation in educational programs.

Performed data entry tasks, entering and maintaining purchase orders in PeopleSoft, ensuring seamless procurement operations and on-time processing of vendor transactions. Oversaw front-desk operations as a primary point of contact for vendors, buyers, and hospital personnel, addressing inquiries and facilitating smooth communication between departments.

- Supported order placement lifecycle, streamlining procurement processes to ensure seamless coordination between buyers and suppliers while expediting order fulfillment, resolving discrepancies, and optimizing supply chain efficiency.

- Assisted with developing and executing organizational strategies to enhance procurement and inventory tracking.