Pamela Edwards
Lafayette,LA
Summary
Accomplished professional with a proven track record at Pfizer, Inc., enhancing pharmacy operations and patient satisfaction through meticulous medication dispensing and effective customer service. Skilled in pharmacy software proficiency and demonstrating exceptional teamwork, I significantly contributed to streamlining processes and improving efficiency. Expert in pharmaceutical calculations and dedicated to maintaining high-quality care standards. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience to your team.
Personable medical professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Pfizer Pharmaceutical Assistant
Pfizer, Inc.
07.2015 - 02.2023
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Developed innovative branded marketing collateral for use by sales team in sales cycle process.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Reduced medication errors by carefully reviewing prescriptions for accuracy before dispensing to patients.
- Provided excellent customer service, addressing patients'' concerns and answering questions about medications and their side effects.
- Assisted in training new employees, contributing to a cohesive and knowledgeable team environment.
- Enhanced pharmacy operations by assisting with inventory management and maintaining a well-organized workspace.
- Conducted regular audits of controlled substances inventory, ensuring compliance with regulatory requirements and preventing diversion of medications.
- Improved pharmacy efficiency by assisting in the preparation of medication orders for various healthcare settings.
- Increased patient satisfaction by providing accurate and efficient pharmaceutical support.
- Managed proper storage of pharmaceuticals, maintaining efficacy and preventing contamination or degradation of products.
- Contributed to patient safety by conducting thorough medication reviews and identifying potential drug interactions.
- Trained new pharmacy staff on computer system and drug management protocols.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Direct Support Professional/Staff Coordinator
Bethany Support Services, Inc.
10.2013 - 06.2015
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supervised daily activities and provided assistance to staff.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
Bachelor of Science - Business/Office Administration
Grambling State University
Grambling, LA12.1980
High School Diploma -
Palmetto High School
Palmetto, Louisiana05.1976
Skills
- Labeling and Packaging
- Pharmacy Ethics
- Medication Reconciliation
- Medication Dispensing
- Drug Classification Knowledge
- Quality Control Procedures
- Pharmacy Software Proficiency
- Pharmaceutical Calculations
- Light-testing using ultra violet lighting
- Machine operation
- Computer literate
Timeline
Pfizer Pharmaceutical Assistant
Pfizer, Inc.
07.2015 - 02.2023
Direct Support Professional/Staff Coordinator
Bethany Support Services, Inc.
10.2013 - 06.2015
Bachelor of Science - Business/Office Administration
Grambling State University
High School Diploma -
Palmetto High School
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