Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA EDWARDS

Randallstown,MD

Summary

Accomplished License Practical Nurse and Practice Administrator at Johns Hopkins Health System, adept in medication administration and fostering interdisciplinary team collaboration. Streamlined patient care processes, significantly enhancing patient satisfaction and operational efficiency. Skilled in EMR/EHR and promoting a positive work culture, demonstrating adaptability and a strong clinical judgment. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proficient and caring nursing team member offering over 20 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

License Practical Nurse

Johns Hopkins Health System
02.1990 - Current
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Comforted and counseled patients and families throughout care process.
  • Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
  • Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
  • Administered medications and injections to patients.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.

Practice Administrator

Johns Hopkins Health System
01.2008 - 08.2015
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Identified areas for cost reduction by conducting regular audits of operational expenses.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Supervised team of 9 office personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

Bachelor of Science - Business

Strayer University
Owings Mills, MD
02.2025

Dipolma - Practical Nursing

Johnston School of Nursing
Baltimore, MD
09.1983

Skills

  • Medication Administration
  • Direct Patient Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Physical Assessment
  • Clinical Documentation
  • Vital signs
  • Clinical judgment
  • Immunization Administration
  • EMR / EHR
  • Patient triaging
  • Patient Intake
  • Medical office administration
  • Case Management
  • Critical Thinking
  • Certified in CPR/AED
  • Patient Charting
  • Attention to Detail
  • Responsible and Dependable
  • Strong Clinical Judgment
  • Adaptable and Flexible
  • Nursing Intervention Evaluations
  • Interdisciplinary Team Collaboration
  • Work Planning and Coordination
  • Needs Assessment
  • Examination and Test Preparation
  • Management Team Support
  • Administrative Functions

Timeline

Practice Administrator

Johns Hopkins Health System
01.2008 - 08.2015

License Practical Nurse

Johns Hopkins Health System
02.1990 - Current

Bachelor of Science - Business

Strayer University

Dipolma - Practical Nursing

Johnston School of Nursing

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PAMELA EDWARDS