Pamela Eichhorn

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Clarified roles, responsibilities and expectations of staff.
• Collaborated with senior management to develop strategic initiatives and long term goals.

Client Acquisition – Legacy Digital and TM solutions create significant roadblocks to acquiring new business as clients often feel conversion is cumbersome and risky.

Service Differentiation – Despite fact that digital is most frequent way clients interact with their bank, it is rare in industry to offer dedicated service expert.
Relationship Expansion – As clients continue to receive exceptional service both from their overall goals and day-to-day servicing needs, they choose to deepen their relationship with a trusted partner over time.
Demonstrated proficient leadership skills to motivate employees and build competent teams

Responsible for improving the customer experience for Business Banking

Leveraging knowledge of dedicated client-facing team to directly influence product
decisions based on what matters most.
Consolidating meaningful feedback from variety of sources to give 360 view
and true ‘voice of client’.