Pamela E. Miller

Dynamic professional with extensive experience in office management and administration, notably at Strategic Industries/PSSI Pest Solutions. Excelled in streamlining operations, enhancing customer relations, and leading teams to achieve significant improvements. Skilled in bookkeeping and organizational development, demonstrating a proven track record of fostering efficiency and workplace excellence.

• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of creating new client accounts and managing their program in our online portal.
• Developed and instituted employee training and retention initiative that reduced personnel turnover by 80% within 2 years.
• Oversaw program to reduce paper waste, resulting in $15,000 savings per year in compliance department.
• Supervised team of 11 staff members.
• Documented and resolved client issues which led to 95% client retention over 4 years.

Attended and completed the GPCA Leadership Certification which helped me to identify and implement better employee communication in the pest control industry. This lead to better morale and a decrease in employee turnover.