Summary
Overview
Work History
Education
Skills
Timeline
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PAMELA ENDEAN

Virginia Beach,VA

Summary

Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.

Overview

17
17
years of professional experience

Work History

Director of Operations

Dunkin
01.2024 - Current
  • Supervise 27 store market Hampton Roads with 5 district managers
  • Lead multi-unit operations. Optimizing performance across stores. Implicated strategic initiatives, driving revenue growth and enhancing customer satisfaction
  • Spearheaded Process improvements, streamlining operations and reducing costs.Introduced data -driven decision making,resulting in improved efficiency and profitability
  • Fostered strong team relationships, mentoring district managers and store managers to exceed KPI's, cultivated a positive work culture, improving employee retention and productivity

Human Resources Business Partner

Flynn Restaurant Group
03.2021 - 10.2023
  • Developed successful strategies and tactics to meet current and future staffing needs.
  • Conducted effective, thorough, and objective investigations, including detailed documentation.
  • Ensured compliance with employment law and liaison between support centers and field.
  • Worked closely with operations and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provided HR policy guidance and interpretation.
  • Ensured effective communication processes within the market.

Director of Operations

NPC International
02.2015 - 03.2021
  • Supervised 91-store market across Virginia, Maryland, and Delaware, managing 13 area managers and over $77 million annual sales.
  • Achieved highest operational standards in territory through strategic oversight.
  • Improved guest satisfaction metrics by 20% through targeted initiatives.
  • Established and managed budgets at both area and store levels for optimal resource allocation.
  • Created pipeline for internal development opportunities across all organizational levels.
  • Collaborated with real estate and facilities teams to successfully relocate and open new stores.
  • Supported marketing strategies and operational goals while enhancing capital expenditure budgets.

Area Director

NPC Pizza Hut
Virginia Beach
09.2008 - 02.2015
  • Increased sales and profits through strategic leadership across the eight-store area.
  • Executed comprehensive training on new products to support marketing initiatives.
  • Developed and mentored restaurant general managers to ensure exceptional guest service.
  • Implemented strategies to enhance operational efficiencies across multiple locations.
  • Analyzed customer survey data to pinpoint service quality improvement opportunities.
  • Identified cost-saving initiatives that boosted profitability while maintaining quality standards.
  • Collaborated with senior leadership to create sustainable growth plans for the area.

Education

High School Diploma -

Mansfield Senior High School
Ohio

Skills

  • Employee relations and compliance
  • Data analysis
  • Budget management
  • Customer satisfaction
  • Strategic planning and recruitment
  • Employee retention and development
  • Coaching and mentoring
  • Problem solving
  • Financial controls
  • P&L management
  • Operational strategy
  • Process improvement

Timeline

Director of Operations

Dunkin
01.2024 - Current

Human Resources Business Partner

Flynn Restaurant Group
03.2021 - 10.2023

Director of Operations

NPC International
02.2015 - 03.2021

Area Director

NPC Pizza Hut
09.2008 - 02.2015

High School Diploma -

Mansfield Senior High School

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