Pamela Enright
Odenville,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
Comfort Inn Suites
04.2024 - Current
- Maintained balanced operations of front desk and housekeeping
- Night Audit
- Sales Leads
- Trained employees in essential job functions.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Hotel Manager
Radisson
01.2023 - 04.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Fostered safe lodging environment with reliable and effective security services.
Utility Aide/CNA
Veterans Home
01.2023 - 03.2023
- In a Government position I was an Active CNA and Utility Aid in a Unit that housed 14 Veterans
- Solely Operated the Kitchen for the Veterans and worked with Doctors, Nurses and Therapists for their Best of Care.
Front Desk/Assistant Night Manager
Hilton Embassy Suites
01.2022 - 12.2022
- Assistant Night Manager for front Desk and Hotel
- Improved safety and Committed to Excellence in the Quality of our Guests Stay
- Managed Evening Reception, Scheduling, Food and Beverage Manager and Bartender when needed
- MOD Reports and Housekeeping Scheduling and Reporting
- Co-Managed with Accounting concerning all matters of Guest Payments
- Co-Managed with Sales regarding all Groups and Special Events
- Managed Scheduling and Transportation For Flight Crew from the Airport and Assisted Guests with Boarding Passes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Evening and Overnight Hotel Manager
Quality Inn
03.2021 - 12.2021
- PM Night Manager
- Night Audit
- Housekeeping Manager and Food and Beverage Manager.
Education
No Degree - Nursing
Morraine Valley
Palos Hills, ILSkills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Customer service focus
- Delegation capabilities
- Policy Enforcement
- Industry Awareness
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
- Expectation setting
- Operations Management
- Negotiation
- Decision-Making
- Team Leadership
- Professional and Courteous
- Customer Relationship Management
Certification
Illinois Certified CNA
Timeline
Manager on Duty
Comfort Inn Suites
04.2024 - Current
Hotel Manager
Radisson
01.2023 - 04.2024
Utility Aide/CNA
Veterans Home
01.2023 - 03.2023
Front Desk/Assistant Night Manager
Hilton Embassy Suites
01.2022 - 12.2022
Evening and Overnight Hotel Manager
Quality Inn
03.2021 - 12.2021
No Degree - Nursing
Morraine Valley
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