Pamela Esparza
Lawton
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Committed and hardworking General Manager with years of experience directing Panda Express food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
12
12
years of professional experience
Work History
General Manager of Food Service
Panda Express Restaurant Group
05.2021 - 03.2024
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Sales Associate
AT&T
03.2021 - 04.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Supervisor
Jennifer Boutique
03.2016 - 07.2019
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted exceptional customer service by engaging clients on sales floor.
Human Resources Specialist
SPI Global CRM
01.2012 - 03.2015
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Education
BBA - Financial Management
Foundation University
Philippines03.2013
Skills
- Creativity and Innovation
- Operations Management
- Marketing and Promotions
- Cost Control
- Sales Growth
- Scheduling and Rostering
- Hiring standards
- Team Development
- Hiring procedures
- Staff Motivation
- Performance Evaluations
- Ordering Supplies
- Staff Leadership
- Sales Leadership
- Quality Control
Timeline
General Manager of Food Service
Panda Express Restaurant Group
05.2021 - 03.2024
Sales Associate
AT&T
03.2021 - 04.2021
Sales Supervisor
Jennifer Boutique
03.2016 - 07.2019
Human Resources Specialist
SPI Global CRM
01.2012 - 03.2015
BBA - Financial Management
Foundation University
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