Pamela Esparza
2273 Fernley Ave, Sacramento,California, Ca
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Respectful, punctual and hardworking.
Overview
25
25
years of professional experience
Work History
Warehouse Worker
Aramark Uniforms Services
06.2017 - Current
- Work in assigned area of production responsibility as scheduled in a safe and efficient manner
- Attend departmental and branch meetings as needed to engage and complete education and training
- Assist fellow production workers by performing duties of lesser skill, such as supplying or holding materials or tools, and cleaning work areas and equipment
- Consistently seek the improvement and development in assigned role/job and skills
- Seek to develop multiple areas of capability
- Other duties as assigned by supervisor or manage, also assigned as Safety Officer dealing with the productions managers in different department and production employees.
- Consistently lifted materials weighing as much as 20 pounds.
Front Desk Receptionist
Lasema Plaza Inc, Makati Golf Club
02.2014 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Cashiering and balancing sales report, include light administrative and clerical duties
- Provide daily maintenance of spa lobby or reception areas
- Giving tours of the spa facilities and scheduling appointments.
Food and Beverage Attendant / Administrative Assistant
CaiXa Bar and Resto, Makati Golf Club
08.2012 - 01.2014
- Delivering food and beverage service to guests in all its function rooms and catering in accordance with prescribed standards
- Maintaining the goodwill of patrons and guests through effective guest relations, proper handling of guest complaints, inquiries and requests
- Ensuring the attainment of sales forecast through the administration of promotional strategies and suggestive selling techniques
- Preparing drinks and wine list, coordinating with the kitchen and other departments on matters pertaining to food preparation and service
- As Administrative Assistant in the restaurant task duty is answering phone calls, scheduling client appointments, reservations and maintain calendars
- Preparing communications such as memos, email, invoices, reports and other correspondences
- Create and filing systems both electronic and physical
- Stay organized and complete task day by day.
Telemarketer
Vision, Vito Cruz Extensions
01.2003 - 01.2004
- Handle local field calls, invites preferred clients and provide them general information on product features and services
- Handle customer’s concern, verification and complains effectively.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
Sales Representative
Centennial Technologies, Incorporation
03.2003 - 06.2003
- Assigned as a fore front at PLDT Binondo Business Office
- Responsible to achieve high sales output by promoting and marketing the product aggressively to PLDT clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Data Control Assistant
Philippine Long Distance Telephone Company
05.1999 - 12.2001
- Retrieve and sort the different service orders through ICMS
- Logs and post daily transactions generate monthly statistical report
- Provide technical assistance to customer service group / correlate network database vs ICMS database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
Bachelor of Science - Computer Science
Philippine Christian University
03.1999
Skills
- Data Recording
- Administrative Support
- Customer Service
- Microsoft Office
- Clerical Support
- Record Sorting and Filing
- Office Supplies and Inventory
- Operations Support
- Punctual and Dependable
- Operational Efficiency
- Warehouse Coordination and Support
- Quantity Checking
Languages
English
Tagalog
Hobbies
Traveling , Biking, Watching Movies , Cooking
Timeline
Warehouse Worker
Aramark Uniforms Services
06.2017 - Current
Front Desk Receptionist
Lasema Plaza Inc, Makati Golf Club
02.2014 - 10.2016
Food and Beverage Attendant / Administrative Assistant
CaiXa Bar and Resto, Makati Golf Club
08.2012 - 01.2014
Sales Representative
Centennial Technologies, Incorporation
03.2003 - 06.2003
Telemarketer
Vision, Vito Cruz Extensions
01.2003 - 01.2004
Data Control Assistant
Philippine Long Distance Telephone Company
05.1999 - 12.2001
Bachelor of Science - Computer Science
Philippine Christian University