Pamela Estrada
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Research Assistant
California Polytechnic State University
San Luis Obispo, CA
03.2024 - Current
- Research Assistant, Department of Kinesiology and Public Health, Cal Poly
- Assisted in creating a submission for the student conference.
- Helped develop and design comprehensive presentation slides for the submission to the student research conference, effectively communicating the research findings.
- I presented research at a student conference.
- Presented an in-depth analysis of community support for tobacco policies, highlighting the community support and policy effectiveness.
- Summarized Research Findings:
- Assisted in summarizing research results and demographics about tobacco policies and interventions.
- Presented research at a conference.
- Presented on endgame tobacco policies at the SOPHE (Society for Public Health Education) national conference.
- Conducted qualitative analysis:
- Coded and analyzed qualitative data for a tobacco control policy study.
- I presented research at a student conference.
- Presented an analysis of SOPHE presidential addresses at a local university reference conference, highlighting key themes.
- Performed literature reviews to ensure accuracy of results.
Intern
Kaiser Permanente Los Angeles Medical Center
Los Angeles, CA
06.2023 - 07.2024
- Observed patients for changes in condition or behavior, reporting any changes to the nursing staff.
- Answered call lights promptly and responded to patient needs in a timely manner.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Kept rooms clean and orderly; stocked supplies.
- Greeted visitors in a friendly manner; provided directions when needed.
- Ensured all equipment was properly sanitized between uses.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Helped discharge patients when needed
- Understood and followed oral and written directions.
- Made presentations to improve mental health
- Brought supplies to the unit when needed
- Helped distribute paperwork between units if needed
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
- Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Sales Associate
Gap Inc
Los Angeles, CA
03.2022 - 12.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Consistently maintained high customer satisfaction ratings.
- Creative Problem Solving
- Improved delivery of customer service by tailoring the needs depending on the people, realizing overall increase in customer satisfaction and cost efficiency.
- Persuasion and negotiation
- Projecting ideas to improve customer ratings and improving overall efficiency
Occasional Babysitter
Family Friends And Neighbors
Los Angeles, CA
09.2021 - 01.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Read variety of books to children to promote language development skills.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Enforced rules to teach good manners and maintain safe environment.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Read stories and played alphabet games to promote early literacy.
- Calculated amount owed for services and collected payment from parents.
Education
Bachelor of Science - Public Health
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06-2027
Graduated -
John Marhsall High School
3939 Tracy St, Los Angeles, CA 9002706.2023
Skills
- Discipline understanding
- Follows directions
- Fast learner
- Workplace Efficiency
- Hard working
- Never give up
- Teamwork and Collaboration
- Superior communication skills
- Reliability
- Focused and detail-oriented
- Bilingual
- Knows how to use Microsoft Office
- Knows how to use Google G Suite
- Telephone Etiquette
- Multitasking and Organization
- Flexible Schedule
- Data analysis
- Research methods
- Public health policy
- Team collaboration
- Research and publication
- Creating presentations
- Literature review
- Qualitative research
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Research Assistant
California Polytechnic State University
03.2024 - Current
Intern
Kaiser Permanente Los Angeles Medical Center
06.2023 - 07.2024
Sales Associate
Gap Inc
03.2022 - 12.2023
Occasional Babysitter
Family Friends And Neighbors
09.2021 - 01.2022
Bachelor of Science - Public Health
California Polytechnic State University-San Luis Obispo
Graduated -
John Marhsall High School