PAMELA EVELD-HARKEY
Fayetteville,AR
Summary
Since leaving the my love of food & beverage, I have found a love for event sales. It is my daily goal to build another's dream, and to witness my client's joy.
After spending a majority of adulthood in the restaurant world, from service to management, I realized the potential for growth in a sales role.
Luckily, I was contacted by Charlestowne Hotels, just when I was on the verge of accepting a sales role for State Farm Insurance.
The beginning was difficult. With no training & a lack of solidity within the business, I found my way. I, solely & proudly, exceeded the event sales goal of over $1M for 2024. I also gained knowledge in the hotel's revenue world & assisted heavily in busting that goal as well.
Overview
9
9
years of professional experience
Work History
Sales & Events Manager / Sub DOS
Chatlestowne Hotels - Inn at Carnall Hall
10.2023 - Current
- Executed comprehensive event plans by collaborating with clients to understand expectations and vision.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Produced concept plans for high-profile corporate meetings and events.
Service Director
Bordinos Restaurant & Wine Bar
01.2022 - 09.2023
- Directed a team of service professionals, offering mentorship to elevate performance.
- Engaged cross-functional groups to streamline processes, achieving significant decreases in idle time and boosts in efficiency.
- Monitored financial and material allocations, maximizing impact on service results.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
General Manager & Event Specialist
Riverfront Restaurant - Byrd’s Adventure Center
01.2017 - 01.2021
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Alligator Ray’s Cajun Eatery & Bar
01.2018 - 01.2020
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Fostered a culture of accountability for improved team cohesion and morale.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Facility Manager
Skycrest Restaurant
01.2016 - 01.2018
- Coordinated staff training for increased employee knowledge.
- Conducted regular safety audits for compliance with regulations.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Oversaw all restaurant staff, with main focus on training & execution.
Education
Fine Arts - Grahic Design & Art History
Arkansas Tech University
Russellville, AR01.2012
Skills
- Travel arrangements
- Onsite execution
- Brand awareness
- Event billing
- Menu planning
- Entertainment booking
- Vendor negotiation
- Audio-visual production
- Event specialization
- Vendor relationship management
- Team leadership and supervision
- New business development
- Deadline management
- Vendor coordination
- Food service
- Vendor management
- Catering coordination
- Travel coordination
- Event sales
- Marketing and promotional materials
- Event staff management
- Catering management
- Event products and services promotion
- Sales and promotion
- Loyalty cultivation
- Events planning trends
- Vendor service coordination
- Customer service-driven
- Managing events start to finish
- Events logistics management
- Contract negotiation
- Event planning
- Time management
- Staff training
- Service coordination
- Scheduling
Timeline
Sales & Events Manager / Sub DOS
Chatlestowne Hotels - Inn at Carnall Hall
10.2023 - Current
Service Director
Bordinos Restaurant & Wine Bar
01.2022 - 09.2023
General Manager
Alligator Ray’s Cajun Eatery & Bar
01.2018 - 01.2020
General Manager & Event Specialist
Riverfront Restaurant - Byrd’s Adventure Center
01.2017 - 01.2021
Facility Manager
Skycrest Restaurant
01.2016 - 01.2018
Fine Arts - Grahic Design & Art History
Arkansas Tech University
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