Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Pamela Everton

Warrenton,MO

Summary

Motivated customer service specialist with over 13 years of customer service experience in a fast-paced, team-based environment. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Attentive Customer Service Representative achieving customer service satisfaction. Independent and quick thinking team player. Recently tested for data entry at 14,233 KPH.

Overview

21
years of professional experience

Work History

Etrailer.com

Customer Service Representative
09.2021 - Current

Job overview

  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Currently working in the support department Review 50 to 100+ orders daily for fraud and enter online manual orders to correct any issues.

Waste Connections Inc.

Customer Service Associate
05.2019 - 12.2019

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Robert Half/Meridian Waste

Customer Service Representative
10.2018 - 05.2019

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Frontier/Verizon Communications

Consumer Sales and Service Consultant
11.2004 - 05.2017

Job overview

  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Addressed and resolved customer product complaints empathetically and professionally
  • Accurately documented researched and resolved customer service issues
  • Managed high call volume with tact and professionalism
  • Handled FCC compliance, regulatory rules along with PUC compliance rules
  • Process adjustments debit/credit notes as required
  • Maintain accurate details of service complaints.

Ferrell Gas

Customer Service Representative
08.2002 - 11.2004

Job overview

  • Answer all incoming calls to maintain 90% call success rate
  • Researched billing issues with corporate office to resolve for customer
  • Respond to all customer inquiries thoroughly and professionally
  • Documented all customer inquiries and comments thoroughly
  • Processed Accounts Receivable/Accounts Payable
  • Face to face public contact.

Education

Ft Zumwalt High School
O’Fallon, Mo

High School Diploma
06.1980

University Overview

Skills

  • Multi-line phone operation proficiency
  • Strong conflict resolution skills
  • Customer service award
  • Adheres to customer service procedures
  • Accounts receivable/Accounts payable experience
  • Cash cage experience
  • Committed to maintaining data integrity
  • Data entry/10 key proficient
  • Collected outstanding funeral balances
  • Active Listening
  • Credit Card Payment Processing
  • Customer Relations

Timeline

Customer Service Representative
Etrailer.com
09.2021 - Current
Customer Service Associate
Waste Connections Inc.
05.2019 - 12.2019
Customer Service Representative
Robert Half/Meridian Waste
10.2018 - 05.2019
Consumer Sales and Service Consultant
Frontier/Verizon Communications
11.2004 - 05.2017
Customer Service Representative
Ferrell Gas
08.2002 - 11.2004
Ft Zumwalt High School
High School Diploma

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Pamela Everton