Pamela Fernandes- Smith

• Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients. (Kaiser Contract for Santa Cruz County), followed by Santa Clara Co.
• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions. (Huddle calls in the morning to review pending referrals, status of referrals, discharge planning)
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Recruited talented individuals bringing clinicians such as therapists and nurses to the agency.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning. ( Santa Rosa office, clinical manager was supported on staff growth and accepting new referrals)
• Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives. ( stop light tools for clinical excellence and improvement of outcomes, use of SBAR for improvement of star rating and patient satisfaction)

• Developed new revenue streams by identifying growth opportunities with Hospice and Private Duty Nursing.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Ensured regulatory compliance at all times by implementing internal controls systems coupled with proactive monitoring mechanisms. ( clinical record review, performance evaluations)
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Clarified roles, responsibilities and expectations of staff.
• Identified and resolved issues between employees, promoting better collaboration and mutual respect.

• Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner for 15 Senior Living Facilities in California and Nevada.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights. ( QA of the 15 facilities annually)
• Achieved my RCFE.
• Trained new employees on proper protocols and customer service standards. ( all Health Service Directors of each facility)

Interim Director for Agency until a permanent one was found.

Infusion therapy RN for the agency.

Compliance oversight enforced with clinical staff per regulations for skilled care in home health.

Interim Director of Clinical Operations/DPCS for multiple states./

Traveled where needed.

Regional Director of OPerations for 6 Assisted Living Facilities in Southern CA over outpatient Therapy and the Home Health Agency in Southern CA.

Prepared for Survey Readiness in multiple agencies